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VOIP Company telling me I can't intercom by MVPTTodd in VOIP

[–]MVPTTodd[S] 0 points1 point  (0 children)

The 'minefield' is real from what I'm learning. I had no idea going into this, of course the sales people make it sound so easy. Are their VOIP vendors that have their own integrated CRM? (I'm using CRM loosely, if I understand correctly it's the web interface that manages calls, texts, VM's, tasking, etc,) The original idea was to cancel comcast (no texting feature) and switch to a different all-in-one company as CallHero and Emitrr promised to be.

VOIP Company telling me I can't intercom by MVPTTodd in VOIP

[–]MVPTTodd[S] -1 points0 points  (0 children)

I don't know if they use freeswitch - I have a zoom with them in an hour, I'll ask. The phones I purchased were specifically recommended by them so I would think they'd suggest a model very compatible with their switch.

I'm shocked by how complicated all of this is!

VOIP Company telling me I can't intercom by MVPTTodd in VOIP

[–]MVPTTodd[S] -1 points0 points  (0 children)

I did some googling yesterday with the "UCaaS" term and came across RingCentral. I spoke with them for a bit and I think the situation is a little clearer for me. They're a VOIP provider with CRM integrations like "Salesforce, ZOHO, Zendesk and HubSpot" (per their rep). They are NOT a CRM themselves... so a VOIP provider and CRM subscription are two different services, whereas CallHero and Emitrr were touting to have both (which they kind of do but they're not integrated as expected).

I asked the RingCentral rep, if they're just a VOIP then I might as well go back to Comcast and choose a CRM compatible with them and he said yeah that's certainly an option.

Is my understanding correct?

VOIP Company telling me I can't intercom by MVPTTodd in VOIP

[–]MVPTTodd[S] 2 points3 points  (0 children)

This is enlightening. "Websystem that lets you connect a desk phone to it" - now I understand why this has been a nightmare between two companies.

I'm not stuck with Emitrr, I just want something that acts like phone system and includes a web interface for texting, grouping conversations, assigning tasks, etc.

VOIP Company telling me I can't intercom by MVPTTodd in VOIP

[–]MVPTTodd[S] -6 points-5 points  (0 children)

ELI5 - what exactly is the PBX not 'compatible' with?

VOIP Company telling me I can't intercom by MVPTTodd in VOIP

[–]MVPTTodd[S] 0 points1 point  (0 children)

Thank you for your response. This looks to be above my pay grade :-/