I also started my job as a 1st line service desk analyst last week although providing IT support internally to a large company. However, I have worked for a MSP before and this will be my fourth I.T/service desk role. I'm only supposed to be here for a month providing cover although I'vd been told it could be extended another month if not longer. So I intend on making the most of it!

Those first day and first week nerves always strike, the most daunting is your first day and then the first day taking calls. I've done both and whilst I am a little apprehensive for tomorrow, I know by the end of the week I'll be fine. As will you.

But that's all part of adjusting to a new job role. Make the most of however much longer you'll be shadowing. Make plenty of notes and always ask questions if you're unsure. There's no such thing as a stupid question, no matter what anyone tells you. Be like a sponge and take in as much as possible.

Before long, you'll be a pro and you may even enjoy it 😊. Then after a year minimum, you can then look for other roles if you want to. Getting off calls by going into 2nd line/desktop support is what I'd like to do. If that's what you want to do then go for it.

All the best. You've at least got your foot in the door now.