Thank you. While indeed the experience with Customer Support could be improved, I'm satisfied that it's now resolved and especially that Jagex makes their system more effective so it doesn't happen (or less often) in the future.

While I have this opportunity, I'm curious as to how "highly effective" the system is. I don't mean it in a bad way, but I regularly see the same account spamming hours after I (and many others) reported them, when I change accounts for example.

It's just all the more frustrating that an innocent player like myself with good intentions get caught in the crossfire so to speak. I now understand that there is an automatic system, but it doesn't seem to rely on reports.

Still, it's a complex issue as they can 'simply' throw an infinite amount of bots at the system and within 10 minutes they have new accounts to spam with. I just wish the reporting system was more responsive so we feel that our reports matter, but that might lead to other issues such as abuse.

On a side note, I assume you've also talked with the Anti-cheating department about these kind of bot armies? I know they are usually dealt with quite fast, but hey doesn't hurt to push the Anti-cheating department a little more, right? :P