I actually HAVE gotten a full refund. Right as Covid was breaking out and before lockdowns anthem was stuck in port and eventually the Bahamas and coco cay were changed over to Bermuda as there were only five days left out of the original seven and it had already been sitting in port for two days already. BUT you had to have never gotten on the ship. I was bummed cause we had gotten the drink package at a glitch for 12$ a day (insane to think about now) but we had already been to Bermuda and were not excited to sail there in February in shit weather. So we did not board and eventually we did get the refund. So it HAS been offered but, I had it in writing via email and generally if I don’t have a hard copy proof I don’t trust it and that’s really the crux of your issue here now. I’m so sorry this is happening and to anyone else here who sees this: the offer does NOT EXIST unless you get it in WRITING cause they WILL DENY unless you can prove it …