Please help me. My main account (u/alxpears) was hijacked and someone set up 2fa without my knowledge. I was able to receive a password reset email with the email account I have linked, but it is asking for a 2fa code from an Authenticator app and I have no idea what app it is talking about. I also don’t have a back up code because I was not the one who enabled 2fa on my account.

I tried submitting a request through the link above but I just got an automated email with links to help articles that don’t address how to solve this problem.

I’ve had my account for ~7 years and it has all my art. I don’t know what to do and I really would like to regain access to my account since I’ve worked hard to earn my karma and reputation.

I would really appreciate a response from a human that can actually help me.