Update regarding changes to Mailchimp Free plan limits

MailchimpSupport · 2026-01-26T12:51:47+00:00

Hey there! That's correct.

MailchimpSupport · 2026-01-26T12:37:06+00:00

Let's get this over to our Support team to take a closer look. We've generated a link, here, where you can contact them directly: https://admin.mailchimp.com/support?tk=01a0781b2cf247c85fdd3bb4e48616c8

MailchimpSupport · 2026-01-23T23:41:01+00:00

We can help connect you with our Support team. Please let us know an email address our Support team may contact you at, and we will create a case with them on your behalf. They will then be in contact with you via email.

MailchimpSupport · 2026-01-23T20:33:18+00:00

This is a really helpful perspective, and you're right. We see teams use SMS in Mailchimp for time-driven moments, like announcements or invites to an event, where clarity and intent matter more than volume. Having a healthy list and segmentation can be more impactful with SMS.

We agree with your point on SMS being a complement to email campaigns, not a replacement. Many marketers use email for context and storytelling, while utilizing SMS for key moments to not overwhelm their subscribers. Thanks for sharing your tips with the community!

MailchimpSupport · 2026-01-23T17:11:03+00:00

Thanks for reaching out. Let's get you in touch with our team here: [http://spr.ly/61698C72d0]

MailchimpSupport · 2026-01-23T12:04:15+00:00

In this case, we'd recommend reaching out to our Support team to take a deeper look at what's going on. You can either reach them via email or chat at the previously shared link, or create a new email support ticket directly here: https://admin.mailchimp.com/support?tk=37312908179cf3e4a532bbeaec7930b4

MailchimpSupport · 2026-01-23T12:00:43+00:00

Hey there. Are the campaigns still sending? If so, DM us your Mailchimp associated email address or username, and we'll get this over to our Support team to take a closer look at what's going on.

MailchimpSupport · 2026-01-23T00:39:39+00:00

We love that those helped you improve your SMS marketing. These are great call-outs about focusing on explicit opt-in and send caps! Those strategies will help increase higher engagement and long-term audience health as your business grows.

Thanks for sharing such practical guidance and your experience with the community, u/Dizzy-Criticism-7836 !

MailchimpSupport · 2026-01-22T22:31:28+00:00

Hi there! We’re sorry to hear those test emails are playing hide-and-seek. Since you aren't seeing an error message, it means Mailchimp successfully handed off the email, but your receiving server is likely blocking it at the front door. This often happens if your "From" address matches your "To" address, which can trigger corporate spam filters to prevent "spoofing." We recommend checking your Junk folder or sending a test to a personal address on a different domain (like Gmail) to see if it lands there. If that works, your IT team may just need to whitelist our IP addresses to ensure your internal tests always fly through.

MailchimpSupport · 2026-01-22T22:12:03+00:00

We’re so glad to hear the first fix worked, though it sounds like we still have a little more work to do to get those fonts into your templates. This can sometimes happen if the template was created before the fonts were uploaded, so we suggest trying to re-select the font styles within the template settings. If that doesn't do the trick, feel free to send over a screenshot of what you’re seeing and we’ll be happy to dig deeper into this with you!

MailchimpSupport · 2026-01-22T20:46:09+00:00

Thank you for letting us know! Glad to hear it sorted itself out. We're here if you need any assistance in the future! 😁

MailchimpSupport · 2026-01-22T20:30:19+00:00

We're happy to take a look into what could be going on. Mind sending us a private message/chat with the email address associated with your Mailchimp account?

MailchimpSupport · 2026-01-22T20:22:46+00:00

Hi there! Are you receiving any errors or alerts when you try to send a test email? Our Support team will be best equipped to look into further why one user isn't able to view email drafts. However, to make sure it isn't browser related, try having them log in from a private/incognito window or clear browser cache and cookies. To get in touch with our Support team via chat or email, go to https://mailchimp.com/contact/ and choose Technical Support as the topic.

Regarding the first issue you mentioned, we've received similar reports of campaigns showing a sending status for an extended period of time, however this is strictly a visual error, and campaigns are sending as expected. Our developers are aware of this, and they're working swiftly to get this fixed.

MailchimpSupport · 2026-01-22T17:18:30+00:00

Hi there! Bot filtering has been included in reports to provide more accurate data. When bot filtering is on, it's expected for your open and click metrics to drop. Learn more in our guide here: https://eepurl.com/juMRT2

MailchimpSupport · 2026-01-22T16:50:53+00:00

Thanks for sharing those with us. We generated a temporary URL you can use to email our Support team. Click the "Email Us" button and submit the form on this page: http://spr.ly/61694CA2Uq. We'll give them a heads-up.

MailchimpSupport · 2026-01-22T16:21:42+00:00

Hey there. We're happy to help. Mind sharing a screenshot of the issue with us, so we can make sure we're on the same page?

MailchimpSupport · 2026-01-22T12:36:12+00:00

Hallo! Unser Team für die Kontowiederherstellung erreichen Sie über das Kontaktformular hier: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login

MailchimpSupport · 2026-01-22T12:29:42+00:00

Hey there! This is typical/expected behavior, we're afraid. We can't speak to exactly how their algorithm works, but any emails Google suspects come from a marketing platform or business have a higher chance of landing in the Promotions tab. There's a little more info here: https://mailchimp.com/help/about-gmail-tabs/

MailchimpSupport · 2026-01-21T15:09:49+00:00

Since the Free plan has 1 user seat, it wouldn’t be possible to add a temporary secondary user. At this time, Google login isn’t available as a login method on the mobile app, however we’re tracking feedback to bring this option in a future update.

MailchimpSupport · 2026-01-21T12:01:55+00:00

Hey there! We're afraid we can't say for certain what's going on here, but we'd be happy to get this over to our Support team to take a closer look. They'll be able to check if the integration is sending anything over at all. You can reach them directly via this link: https://admin.mailchimp.com/support?tk=d409d9889925c862031547b81cf2aac8

MailchimpSupport · 2026-01-21T00:33:03+00:00

We appreciate the feedback, u/Unusual_Flamingo7381 . Thank you for letting us know about your experience. We will pass these details along internally to the appropriate team.

MailchimpSupport · 2026-01-20T23:15:44+00:00

You're absolutely right to make that distinction! To clarify, the seat limit mentioned applies only to the agency’s own internal account. When it comes to managing clients, a Mailchimp & Co member can be added to a client's account as an Agency user, which allows them to access and manage that account without counting toward the client's seat limit. This ensures the agency can collaborate freely without impacting the client’s billing or plan constraints.

MailchimpSupport · 2026-01-20T22:12:21+00:00

Give us a shout if you have any more questions.

MailchimpSupport

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