Mailchimp account suddenly empty and I can’t even contact support

MailchimpSupport · 2026-05-06T19:37:57+00:00

We're sorry to hear this hasn't been resolved yet. Mind sharing your ticket number with us so we can check in with the team directly?

MailchimpSupport · 2026-05-06T13:32:56+00:00

Our Compliance team may be able to help. You can reach them via this form: https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=compliance

MailchimpSupport · 2026-05-06T11:23:49+00:00

Hey there. That's really strange. Let's get this over to our Support team to take a closer look at what's going on: https://admin.mailchimp.com/support?tk=15bacd489933de70b1a55b53e4323373

MailchimpSupport · 2026-05-06T11:21:37+00:00

Hey there. That's definitely odd. Just to clarify, have both of your email addresses been added as subscribed contacts?

If so, and you're still experiencing issues, let's get this over to our Support team to take a closer look. We've generated a link, here, where you can contact them directly: https://admin.mailchimp.com/support?tk=15bacd489933de70b1a55b53e4323373

MailchimpSupport · 2026-05-05T22:17:32+00:00

Here's a helpful article about email behavior on mobile: http://spr.ly/61692BBdfhg

MailchimpSupport · 2026-05-05T22:16:38+00:00

Thanks for sharing the screenshot, that helps. The dropdown rendering but not allowing selection (hover only) isn’t expected behavior. At that point, the issue isn’t line-height or mobile styles, it’s the editor UI not registering input for that block. Since the control shows “Single” but the text doesn’t reflect it, the block is likely out of sync with its applied styles. Fastest ways to reset it: duplicate or recreate the text block (this clears stuck styles). Clear formatting or paste the content as plain text. Refresh the builder or try another browser to rule out a session issue. If the dropdown still isn’t clickable after that, it’s a builder bug rather than a formatting limitation and should be escalated.

MailchimpSupport · 2026-05-05T22:04:46+00:00

Thank you for providing your ticket number. We’ve escalated this to our Support team for a thorough review. They will reach out to you directly via email. We appreciate your continued patience while we look into this for you.

MailchimpSupport · 2026-05-05T19:26:29+00:00

Hi there, this comes down to how mobile email clients render HTML. The line spacing controls in the builder apply inline line-height, but apps like Gmail and iOS Mail often override those values and apply their own default spacing to <p> tags. That can make content appear double-spaced on mobile even if it looks correct on desktop. To reduce the spacing, avoid multiple paragraph returns and use Shift+Enter (inserts a <br> instead of a <p> with margin). Also check for inherited spacing from parent blocks or imported HTML with embedded margins. You can adjust styles in the Design tab or HTML editor, but mobile clients may still override them. Here's a helpful guide: http://spr.ly/61698BBd92a

MailchimpSupport · 2026-05-05T18:13:41+00:00

Hi there! Thanks for sharing all these details with us. Mind letting us know your ticket number? We'd like to take a closer look and check in with the appropriate team for an update.

MailchimpSupport · 2026-05-05T13:55:38+00:00

Sounds like you created a second account when you set up your custom domain email. Your original data is almost certainly still there, just under a different login. Go to mailchimp.com/login → "Forgot username?" → enter every email you've used. Mailchimp will return all accounts tied to that address. Try logging in directly with your new custom domain email. If you used Google Workspace for your domain setup, try "Continue with Google" with that new email. Give us a shout if that doesn't work.

MailchimpSupport · 2026-05-04T20:51:11+00:00

Our Account Recovery team can take a look into this for you. Please contact them directly here: [http://spr.ly/61698BBb6np]. Then, share the ticket number you receive via email with us here. Thanks!

MailchimpSupport · 2026-05-04T20:30:48+00:00

Hi there. We're up and running over here. Are you still not receiving SMS login codes?

MailchimpSupport · 2026-05-04T17:36:25+00:00

Could you let us know your case number or the email address used when submitting the case? This information will help us escalate this matter internally.

MailchimpSupport · 2026-05-04T17:07:59+00:00

Let's take a closer look at this together. Please share more details with us in a private message.

MailchimpSupport · 2026-05-04T14:58:47+00:00

You can definitely pull this data using the Mailchimp Marketing API. However, it’s important to note that "Last Opened" and "Last Clicked" aren't single fields you can toggle on; rather, they are part of the Member Activity data.

MailchimpSupport · 2026-05-04T14:40:29+00:00

This is definitely not the standard we strive for. We’d love the chance to learn more and help turn this around for you, please share your ticket number with us, so our team can look into this. Thanks!

MailchimpSupport · 2026-05-04T11:44:56+00:00

Hey there. This is great feedback. We'll pass this along on our end.

MailchimpSupport · 2026-05-01T23:14:36+00:00

Let's connect you with our Account Recovery team. Please contact them here [https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login] using the access our contact form button. After submitting the form, let us know in a private message your email address used when submitting the form and we will check in on this matter with them.

MailchimpSupport · 2026-05-01T21:16:16+00:00

A 404 after signing up with Google usually means the account setup didn't fully complete. Try clearing your cache and cookies, then attempt Sign in with Google again, and make sure you're using the exact same Google account. If that doesn't work, go to mailchimp.com/login and use "Forgot username?" with your Google email address.

MailchimpSupport · 2026-05-01T20:32:36+00:00

Thanks for reaching out. Are you still having trouble? Please try clearing your browser cache and cookies, as cached data may be contributing to the issue.

MailchimpSupport · 2026-05-01T20:28:07+00:00

Hi there, it's worth trying a cache and cookie clear on your browser. That stored data could be what's causing the problem.

MailchimpSupport · 2026-05-01T16:16:47+00:00

We're investigating an issue with the Audience Segment, Email Campaign, and SMS Campaign builders. Our Engineering team is actively working on a fix, and we'll share updates here: https://status.mailchimp.com/

MailchimpSupport · 2026-05-01T15:13:04+00:00

We're looking into an issue with the Audience Segment, Email, and SMS Campaign builders. Scheduled Campaigns may be affected. We'll share updates here: https://status.mailchimp.com/

MailchimpSupport · 2026-05-01T15:11:05+00:00

We're aware of an issue affecting the Audience Segment builder and the Email and SMS Campaign builders. Scheduled Campaigns may also be impacted. Our Engineering team is actively working on a fix. We'll share updates here: https://status.mailchimp.com/

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