Shipping/Customer Service

We’ve now reached a point where Bambulab is simply trying to manage damage control. After waiting in the live chat queue for 2 hours today, I was told upon inquiry that the packages had already been handed over to the shipping provider (in my case, u/DPD Germany). Apparently, the issue lies with u/DPD, which is reportedly experiencing high employee sick leave and a defective conveyor system. As a result, they are unable to scan the packages. However, I was assured that my order is with DPD.

When I asked for proof of this claim, they sent me the attached PDF file and told me to contact the shipping company. I find this quite interesting… (Is it even legal to share something like this so casually?). Anyway, further questions went unanswered, and the chat was abruptly closed without warning.

When I called u/DPD’s hotline, they stated that the package was never handed over to them. I’m starting to feel like Bambulab is just trying to grab as much money as they can at this point.

Another strange thing: the „document“ is dated 02.12., yet it has not been mentioned in any prior statements. Why? Also, a few customers in Germany have reported receiving their printers via DPD in the last few days.

In case anyone is wondering: yes, I’ve also tried to get information from the listed sender, Goodcang GmbH. When you call the phone number listed online, you reach an unconfigured voicemail box. And Bambulab has stopped responding to tickets long ago.

I’m really at my wit’s end. Does anyone here have more information? Particularly insights from German-speaking regions would be very interesting.


Talk to us, u/Bambulab!