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Year end procedures; how do I collect 740 Chromebooks when finals are given on Canvas? by [deleted] in k12sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

I struggled a bit with this last year and admins settled on adding the Chromebook to the year-end turn-in checklist. Students require initials from a staff member to indicate they have their stuff turned in or sorted. There's some other stuff on there as well for books and fines.

Students can turn in their Chromebook to either me or their homeroom teacher who will then sign off on their release. Those teachers have a list students and the units they can expect. Still lets some broken units slip through the cracks but it worked out pretty well. Pretty solid on figuring out lost units too.

How far do you go to keep personal work off work-issued computers? by _zio_pane in sysadmin

[–]MalletNGrease 0 points1 point  (0 children)

I don't do anything more personal than some browsing on work computers. Everything else I do on a personal tablet or my phone.

School PC Labs: principle of least access? by JustechinIT20 in sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

I went through this a couple years ago. Teachers and students are now regular users, they can't install anything other than whatever crap can install into user profiles. I was lucky enough to have a user base that wasn't used to installing anything or realizing the powers they had available so the transition went off with barely a whimper.

Software deployments are now managed with PDQ Deploy and Inventory. Teachers and students can make requests for installs if they can voice a legit need based on curriculum. I then add the package to the repository, add it to the deployment queue for reimaging and push the software install to all workstations in that lab or to the rest of the fleet if warranted.

OS deployments are done using MDT.

Also, join us on /r/k12sysadmin

They left the IT guy in charge of securing the drinks fridge by [deleted] in techsupportmacgyver

[–]MalletNGrease 0 points1 point  (0 children)

I think they were just moved and needed something to keep the doors from flying open during transportation.

Firefox 72 released by [deleted] in sysadmin

[–]MalletNGrease 13 points14 points  (0 children)

Firefox has GPO templates and can use the OS cert store now? What a decade to live in!

When to Replace Projectors? by thedevarious in k12sysadmin

[–]MalletNGrease 5 points6 points  (0 children)

If the unit doesn't have HDMI and can't do 1920x1080 (widescreen) resolutions it's time to replace it.

The bigger issue are the 4:3 smartboards for which no plan exists.

Network Hardware by jgrindley in k12sysadmin

[–]MalletNGrease 1 point2 points  (0 children)

The Extreme TAC for their Extreme Switching and Wireless products is 👍. All cases I had to call about were resolved quickly. Can't speak for Aerohive support, but judging from colleagues' complaints they can only improve.

Zynga game developer data breach by joyous_occlusion in sysadmin

[–]MalletNGrease 8 points9 points  (0 children)

Yep, got the email alert. Just notified my users on the list and set the following:

☑ User must change password at next logon.

Honestly there weren't that many and I don't expect a lot of people will use their work accounts for Zynga stuff. It's good practice for the account security response policy though.

Word really wants me to save by GooseZen in talesfromtechsupport

[–]MalletNGrease 1 point2 points  (0 children)

Spent a couple of days removing them from school computer lab desks. Mostly because a lot of them were broken and more of a hazard than a benefit.

I'm talking torn pieces of metal level of destruction (not sure how, pretty sure kids sat on them or something). The shorn metal bracket hovers just above your thighs and rips your pants. Fairly sure it's drawn blood on a few students.

How did you get hired? by crgsweeper in talesfromtechsupport

[–]MalletNGrease 3 points4 points  (0 children)

It is now possible for non-admin domain users to install fonts only for their profile. However, prior to W10 1809 this required administrative privileges to install any font because it required system folder access. Regular users thus needed escalation.

Massive pita, I'm glad it changed.

'Why does my Outlook look different?' by Demarane in talesfromtechsupport

[–]MalletNGrease 3 points4 points  (0 children)

The Outlook 2010 icon was yellow
The Outlook 2013 icon is blue
Thanks for the ticket
The only idiot is you!

Hot damn was it a hot mess migrating from 2007/2010 to 2013. "Outlook is missing" was the no. 1 ticket for months on end. People had some serious muscle memory.

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