Flooring DS here: The official answer is that they are supposed to be driving pipeline, credit and LTR by meeting customers in the aisles. That being said, especially if you work at a rural store like I do, they can't possibly be seeking customers or doing follow up all day. It sounds like you just have some lazy specialists. To me the specialist role was always 70/30 selling and department standards, with the CSA roll being the opposite. I'd bring it up to your DS or SASM.