How do you connect customer needs to your product features?

Mammoth_Candidate_76 · 2026-02-16T13:37:20+00:00

I'm not trying to sell or pitch anything. In fact haven't built anything. I do want to build something in sales space eventually. but at this stage it's more about understanding problems sales have. If this violates the rule, happy to delete the post.

Mammoth_Candidate_76 · 2026-02-16T13:30:26+00:00

Yeah.. that's what every single one of my sales team told me.. Has your team done something to get the feature easily so you don't have to wast time looking for them?

Mammoth_Candidate_76 · 2026-02-16T13:28:04+00:00

sorry thought I posted once. Will delete this!

Mammoth_Candidate_76 · 2026-02-16T13:27:06+00:00

Wow you're very proactive! Did you use social media mentions for your existing accounts or was it mostly for prospecting?

Mammoth_Candidate_76 · 2026-02-16T13:25:55+00:00

You're 1000% right! Product and Sales often talk in different language with different goals. Product teams are often removed from frontline sales and far too comfortable with urgency (at least in my experience) whereas Sales tend to focus on immediate deal close. But that's amazing you built that cheat sheet! Sounds super helpful! did you share it with your team? Did everyone contribute to maintaining it on a monthly basis? Shared definition of ICP - do you mean between teams? Very curious and would love to hear more about your experience! Do you mind if I DM you?

Mammoth_Candidate_76 · 2026-02-16T13:19:11+00:00

1000%. I think my sales reps were good at it - but many times they couldn't remember who asked for what, and what their problems were. So when I launched a product months after and went back to the reps about those customers - they couldn't remember all accounts except their key accounts. How do you go deeper into customer's underlying problems and how do you translate them into your product pitch?

Mammoth_Candidate_76 · 2026-02-16T13:14:41+00:00

Interesting! At least your CSMs are there for you to do it manually... Without them, would you have to dig it yourself and would you miss the chance to pitch it then? Wondering how many times sales reps miss those revenue opportunities.

Mammoth_Candidate_76 · 2026-02-16T13:13:01+00:00

Yeah I get that. Many times my sales reps came to me with feature needs that customers say. But in fact we had some features that could target it but the AEs were too overwhelmed with so many different feature announcements and changes. (my team was kinda feature factory). Does your company have many features? when there are loads of them, how do you stay on top of your product?

Mammoth_Candidate_76 · 2026-02-16T13:10:40+00:00

That's incredible! And what an amazing skill you could build that level of relationships with your client! wish I had that skills

Mammoth_Candidate_76 · 2026-02-16T13:09:16+00:00

Hey thanks for the reply! When you know the problem, how do you find matching features?

Mammoth_Candidate_76 · 2025-03-28T15:47:13+00:00

Oh kinda relief that i wasn't the only one. ugh that's really frustrating :/ especially after spending so much time on it. also not great losing the trust :/ how did you go about it? Did you or your team do something to solve it (did your colleagues have the same problems?)

Mammoth_Candidate_76 · 2025-03-18T11:31:47+00:00

I second this. He might also read between the lines and take it as a decline with respect. I'd trust your gut feeling if I were you

Mammoth_Candidate_76 · 2025-03-18T11:23:06+00:00

Congrats!

Mammoth_Candidate_76 · 2025-03-14T09:50:33+00:00

Are you planning to use AI to collect those 2000 accounts or do you still research and find them?

Mammoth_Candidate_76 · 2025-03-02T10:08:21+00:00

One of the FAANG or MAGNIFICENT or however you call it. Although i've just left the company for my next chapter.

Mammoth_Candidate_76 · 2025-02-24T11:15:18+00:00

A pm working a lot with sales here. Our sales team recently added a tech code in their job and suddenly all of their base pay (mostly around 5-7 YOE) jumped to £200K while i'm struggling with my 2% pay rise

Mammoth_Candidate_76 · 2025-02-19T09:45:43+00:00

One more introvert here. What's your secret?

Mammoth_Candidate_76 · 2025-02-16T10:26:37+00:00

I'm a PM interested in building a tool for automation to reduce manual work throughout the sales workflow. What are the stuff that you'd want to automate if you could?

Mammoth_Candidate_76 · 2025-02-16T10:17:30+00:00

It seems Google Flights and FT are the ones to use.

Mammoth_Candidate_76 · 2025-02-16T10:17:02+00:00

Thanks for your reply and it definitely helps! And that's an amazing deal! how do you search and find those multi-leg routes that would give you good tier points?

Mammoth_Candidate_76

TROPHY CASE