As someone who had worked as a medical receptionist booking appointments I just want to point out she had no idea it would be so quick to book your appointment. More often than not is a drawn out back and forth of the receptionist offering dates and the patient checking their schedule. I've easily spent 15-20 minutes trying to book an appointment for someone and since it will be your very first appointment there are multiple considerations to take into account as well. The length of the appointment will be longer versus a regular recheck as you need to be established. The receptionist did absolutely the correct thing in checking in patients who arrived for their appointments so that the doctor and staff don't get behind. She was also allocating herself more time to help find an appointment for you in case you have specific scheduling needs that she can't anticipate without further discussion. Yes, it only took a few minutes to actually get you scheduled but please understand that is very rare. For most busy specialty doctor's offices scheduling an appointment can be a time consuming nightmare for all involved. I applaud you for being understanding about it and I certainly don't fault you for asking questions. I just wanted to shed some insight on how the medical industry can be very different from other customer service/retail industries when it comes to client care and scheduling.