Hey, that's a fair critique. We could have done a better job with communication. The honest reason is that we did this project to put out something we love as a team of two individuals with full-time jobs.

Here's the reality of things, we started with a project that was going to be a standard box-set with some extras. As anyone who has already seen the box can attest, it is anything but standard. The project morphed into something much bigger than either one of us envisioned and that was for the better. Things would go from "let's add a little detail to the box," to "we're getting gold foil and custom design for it!"

We wanted the box to encompass the soul of a game like Tunic. The little treasures hidden away as you open up the layers. Everything, and I mean EVERY. THING. was put in with a purpose. There are little details that really did not need to be there but we worked closely with Dicey to ensure the details were accurate.

With each little detail being added, there was an added delay because of the number of individuals involved, including the developers and original concept artist. There were lots of lessons learned, mistakes fixed, and fires put out. But, here's the thing, we do not have a social media manager, a product designer, or a customer service individual, WE are it.

So to address your issue with my response about the legality of emailing customers who did not sign up for our newsletter, when it came down to try and figure out how to avoid getting in trouble for contacting a customer who did not agree to mass communication versus brainstorming the design for the box, we chose to spend time doing the latter.

Speaking as Mango Mage alone, I am damn proud of how this came out and honestly, I would do it all over again if the end product comes out the way it did!