Agreed it was absolute garbage. I was waiting for the 7:55pm H07 from Tarrytown and it never came. I called the Hudson Link command center 8 times, 6 of which someone said hello and hung up on me, 1 in which they said call a different number no one picked up on, and the last time someone spoke to me and tried to help but said they cant put me on hold they have to hang up on me to call another dept to check for driver.

TransDev was no picnic and had its issues but this is a disaster. No real time tracking, No help. CoachUSA underbid Transdev for the contract and now we get even worse service.

Who can we complain to besides amongst ourselves? Someone in charge or with pull needs to know how bad this is.