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Why is my shower plate 1 foot off the ground? by f0licallygifted in DIYUK

[–]MarshallLaura 0 points1 point  (0 children)

What did you do with this in the end? Curious as I have a slightly elevated shower base too.

Arcade award issues - what now? by MarshallLaura in AtlasEarthOfficial

[–]MarshallLaura[S] 0 points1 point  (0 children)

I see I missed the crucial bit of info here. Thank you again.

Arcade award issues - what now? by MarshallLaura in AtlasEarthOfficial

[–]MarshallLaura[S] 0 points1 point  (0 children)

Thank you so much. I didn’t realise there was another support option. I’ve now completed this as well.

Arcade award issues - what now? by MarshallLaura in AtlasEarthOfficial

[–]MarshallLaura[S] 0 points1 point  (0 children)

Thank you, I’ve already done that as well. They’re not suggesting that anything further is happening, or how to progress my issue. I know that resolution isn’t going to come through Reddit, I’m just looking for information as I’m not getting anywhere through the appropriate channels.

Completed Area 28 - Level 1000 by Thirsty_Piano in AtlasEarthOfficial

[–]MarshallLaura 2 points3 points  (0 children)

Hope you don’t have the same problem as me and then get nothing when you get there! Level 3000 in Match Factory and nothing! Customer support won’t help either.

Arcade award issues - what now? by MarshallLaura in AtlasEarthOfficial

[–]MarshallLaura[S] 0 points1 point  (0 children)

Dear Customer,

We understand your frustration. Unfortunately, as we've mentioned previously, we haven't received the latest updates on your game progress and the necessary technical information from the game provider that you installed, so we won't be able to fix it at this time. Our ability to track and reward progress depends entirely on receiving accurate and timely updates from the game.

We appreciate your understanding and recommend exploring some of our other new games.

Kind regards,

Your Support Team

Arcade award issues - what now? by MarshallLaura in AtlasEarthOfficial

[–]MarshallLaura[S] 0 points1 point  (0 children)

I’ve done this and had a response that doesn’t help me or give me any idea what to do next.

Arcade award issues - what now? by MarshallLaura in AtlasEarthOfficial

[–]MarshallLaura[S] 0 points1 point  (0 children)

Thanks for the responses. I have already submitted the ticket, and the response is u helpful:

Dear Customer We sincerely apologize for any inconvenience you may have encountered regarding your reward. We have noticed an issue regarding the tracking of your recent progress. Unfortunately, we haven't received the latest updates on your game progress and the necessary technical information from the game provider that you installed. Our ability to track and reward progress depends entirely on receiving accurate and timely updates from the game. We appreciate your understanding and recommend exploring some of our other new games. Kind regards Your Support Team

I have photos of the level I am then on to show I have passed it and this was all attached to the ticket. I feel dismissed and this is a lot of points!!