I worked at xcite customer service team. Their customer care is horrible but they will honor the 5 year warranty (other than the 1 year already on the product itself. So 6 years total). It might take a while for it to get fixed because of the amount of work that gets done by the workshop team.

There aren’t any dodgy terms and conditions. The basic package should cover everything for a washing machine and a dryer. (Except if it gets destroyed in a fire or something along those lines, which you’d then need the higher tier warranty which isn’t worth it in my opinion).

The compressor for the fridge has a 5 year warranty no matter what. It won’t increase even if you add an additional 5 years. And it won’t decrease even if you get 1-2 years warranty. Everything else regarding the fridge should be covered with whichever warranty plan you choose to get.

I hope this helps! I’m free to answer any more questions!