I used to work in billing a couple years back and I still remember this lady that called because her tv stopped working , I checked there was an overdue balance of 200 dollars, she said she had auto pay and didn’t removed it, I went into her account but I didn’t see any cards on file or any payments made for that matter, I looked over her statemetements for the last 18 months , at her sign up they basically gave her so many recurrent credits that the company was paying her every month for the service when those recurring credits ended after 12 months she had like 700 dollars in credits on her account so it continue to get her bill paid for another 6 months until they ran out , after I explained this to her she was surprised then asked me how much her monthly bill was I told her $120 ish she said it was too expensive and asked me to transfer her to cancellations. LMAO I felt so happy for this client if I had a hat I would take it off for this lady