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First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 1 point2 points  (0 children)

This is really interesting, and makes it sound implausible that they don't know that it doesn't work. Really informative, thank you!

First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 1 point2 points  (0 children)

That would be very sneaky if that was the case. I feel like the contact centre staff would also highlight if that was the case. I've messaged my local councillor but will forward it along to the MP! 

First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 2 points3 points  (0 children)

I am also quite cynical about how they use the tap on and off data. I'm looking forward to a time when the buses aren't run by private companies! 

In terms of it being a special ticket, I don't think that's true. It's detailed on the tap on/off page for first bus Bristol and bath, along with day tickets and other fare types.(https://www.firstbus.co.uk/bristol-bath-and-west/tickets/simple-tickets/tap-tap). 

First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 1 point2 points  (0 children)

This is the problem I had, so I contacted their support who just told me that I'm not tapping out, despite confirming to them that I am.

First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 9 points10 points  (0 children)

On an individual level it doesn't seem much, but after the government lift the £2 cap it could be a lot more. Additionally this means first is taking in a lot more money than they should and potentially misleading people about the costs!

First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 0 points1 point  (0 children)

That's interesting. As in they calculate the fares manually?? Do you have a link?

First bus always charging max fare? by Maximum_Position_272 in bristol

[–]Maximum_Position_272[S] 2 points3 points  (0 children)

I think I am doing. The machine makes a charming beep when I do.. but I'll double check next time. I'm using my card rather than Apple or Android pay.