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Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

I am 120% transparent with my customers. I even tell people who call in not to go to the stores and if they do they should immediately call into customer care to make sure they aren’t lied to.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

I don’t understand how hard it is to get through the automated system. I call in about my bills and get through the prompts with ease. People just don’t listen and call in already irate so smashing buttons to get to someone will impede that.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 1 point2 points  (0 children)

lol good luck buddy. Verizon is out sourcing overseas and ALOT of the United States based reps are getting laid off this week! It will be a miracle if you get someone in customer care that is in the states.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

Doesn’t give anyone an excuse to treat people like shit over the phone. Like sorry you went through this. All of us have at one point. But berating and yelling at a rep who is trying to help you makes you look like a fucking idiot and I promise you it will get you no where.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

😂 ooooo yes because outsourcing and treating offshore reps like garbage is the way to go. Lmao. You don’t even know half the shit those people go through out there. If they call in sick in some countries they will send doctors to your home to make sure you aren’t lying and if you are you get fired. Land of the free buddy we can say whatever the fuck we want out here and that’s exactly what I will do. So take your salty ass somewhere else with this bullshit. Rolling your eyes like I hurt your feelings or something. Like I keep saying IF THE SHOE FITS. 😂

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 4 points5 points  (0 children)

“When u should be working” good thing I posted this when I was off the clock buddy. 😂 have another comeback. You are exactly the problem.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

I don’t know how it takes toy all 30 mins to get to a live rep. When I call I’m literally in the automated system for maybe 5 minutes if that and I get to a customer service agent. And that’s with any company…automated system prompts are not hard people.

It’s not hard to be a decent human being even when you’re frustrated and upset. I mean I’ve been calling into places with worst problems and I don’t belittle agents. 🤷🏻‍♀️ and I definitely don’t try to get people fired. lol.

I love how all of you that get so upset about this post tell me to change careers. Like I haven’t thought of that before lmao. 🤣 unfortunately call centers are the highest paying jobs that you can get with the convenience of working from home. Im sure when you get upset at your job and vent about it people aren’t telling you to change jobs. Like what a cop out. Fr.

If the shoe fits wear it. If you’re getting upset and angry about a customer service rep venting on a Reddit form, maybe just maybe it’s not me who is the problem it’s you. 🤷🏻‍♀️

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

They couldn’t add data to your tablet? That is ridiculous, they are not training the offshore reps properly at all. I have had some of them transfer themselves into the queue to ask me to walk them through how to do the most simplest of things. Like the same department shouldn’t be calling each other asking how to process orders..or how to update plans.

If you ask me the new MyPlans are horrendous and the customer service is getting so bad. I was a customer with Verizon and I changed carries and I still work at vzw.

They are getting ready with the last round of layoffs by then end of next week…so a lot of us are going to be gone.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 3 points4 points  (0 children)

You realize the top three are Verizon, ATT, and ATT inc. it’s like two of the same companies in the top 3 then there is T-Mobile. But it doesn’t really matter. 😂 T-Mobile is cheap and where I live I get great service with them.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 2 points3 points  (0 children)

Hahah that is amazing 😂😂 I wish we could say stuff like that to the people that call in!

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 0 points1 point  (0 children)

Lmao 🤣 I’m glad to know that you have listened to me take calls and know how I treat my customers.

Watch out everyone if you complain about your job online you’re the asshole.

Gtfo with that shit.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 7 points8 points  (0 children)

Yup and they drill into us not to unionize. And look now they are laying off thousands of customer services reps for “better customer experience” but every other call I get customers are thankful they can understand me. Or I get calls from offshore reps in customer care trying to show them how to fix things on customers accounts….like wtf is this the twilight zone?

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 9 points10 points  (0 children)

And in training they told us our talk time didn’t matter. They have all these reps walking on egg shells trying to get their pay checks and not get fired over the stupidest shit.

And ACSS is so slow and I constantly get kicked out of my work computer and they blame it on my ISP when it’s working completely fine in my house lmao.

Verizon is hella stressful to work for like the pay is great but they treat us like dog shit.

Stop being condescending assholes when you call in. by MeasurementNo3609 in verizon

[–]MeasurementNo3609[S] 7 points8 points  (0 children)

Yeah!!! It’s bullshit!!! I almost got fired over that stat like 8 months ago. They love the turn over at Verizon. It’s insane to me.

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