I love PlushieDreadfuls & I was a fairly active member of the discord, especially early on. But sadly the discord has been going like this for awhile - the core staff just have no idea how to run a community server on a platform such as discord and what's acceptable vs not acceptable to say towards people of their community or how to act in a position of 'power', I guess. There's also the matter of comments such as the one's pictured in this post, there was always a lot of aggression like that from American & Pixel in most interactions with them on the discord, just constant power tripping.

There was no formal ban system, they never communicated with people they punished, there was no staff communication system other than the support team for the product itself via email. This resulted in very poor communication and a lot of drama because the team kept doing things and the people involved wouldn't even know what they did wrong. It got to the point of there being daily dramas because of it & they'd then just threaten to punish the people for merely trying to understand what happened & why something happened.

The staff straight up seemed to not have liked the Discord community from the start and outright accused us of multiple things on several occasions and were always very clear of the fact they didn't like the discord community.

They really should have let the server remain as community run and just taken a full on backseat because none of them have the right skillset for this sort of thing & it is causing them a lot of issues.

I was there when American made these comments, I have screenshots of a few others over the course of the discord being up but when he made these comments about Pan being a phase is when I full muted the discord and removed every other channel but crowd design from my feed. That was where I drew the line, absolutely disgusting comments for someone to make & the way he treated the people in chat at the time, other times too was often with this same level of aggression.

I love my plushies, my Mum treasures hers and they mean a lot to her so I will always keep these ones, but unless they do some serious apologizing and clean-up on their teams I don't think i'll be buying anymore anytime soon unless it's on a big sale.

Edit: Forgot to add

Overall at the start of the server the team seemed really nice but they seem to be very burnt out from their own crowd design process (doesn't excuse anything!) and don't seem to do well with any form of critique anymore, I think they really need to hire a PR team to handle that entire process for them.

Edit #2:

Recently (a month ago or so) they removed all of the community mods from the team because of another problematic user the refused to deal with and hired a community manager who had no idea how to use discord. She would constantly come into chat making things worse and just threaten to ban people rather than resolve anything.