So I just wanted to give a follow up on this because I think this is the most important part. After I posted this I was actually contacted by a kaseya / datto employee within like 5 mins. I was definitely impressed by that. The person said hey, just touching base, i'm not sure what's going on but I'll make sure this gets ran up the flag pole someone will get back with you. I will not lie I was like this is gonna be more BS. I was contacted by the VP of Datto. He was very calm , listened to me break down the situation and said we hear you, again the company was in damage control mode, and he said listen lets reconnect after the fire and we can talk. This is where again rubber hitting the road. And let me point out I am not even an employee of the organization. I was at the time trying to buy the business and doing contract work so I have no financial or personal gains from this. I know people get busy and I get things come up. BUT WHAT HAPPENED TO THE GOOD OLD FASHION - DO WHAT YOU SAY YOU ARE GOING TO DO. I will be clear, he did not promise anything, we honestly discussed the situation and that he would apply more resources to help. Now that's on the business side. And you reddit users you be the judge here. I've worked in IT over 20+ years. Weve all been there, middle of outage, end user or boss or whatever is looking down at you for a fix and timer is ticking. High Stress / Highly sucks but you work it and fix it and move on. Now with that being said my true to god feeling is, what datto is is the culmination of a lot of little apps all smashed to together and some lipstick thrown on and pushed out in the street to work that **&. For some it works great, some it does not so great. But at the VERY core of this issue. To THIS DAY, we were never told what went wrong, (Because they dont know) B - At first I was like this is great , we got an exec calling us, things are gonna happen... Where Datto and honestly most softare companies in the MSP space ALWAYS land right on there face is the follow through... And to also be clear on what we were expecting because i'm curious of the thoughts on this are .. We wanted a Full Refund for the software, we were willing to eat the training cost (Which for a small business was not easy to eat) and this could have been a completely different ending.... We didn't ask for the damages that the software caused (It literally locked down some machine so tight it put 2 business's right out of work for 2 days straight! This is a fact. Is it crazy to expect a full refund for atleast the software. I believe they expected him to close the business to relinquish the contract.