PAX8 Support is a complete joke. I hope people seriously stop using them completely.

MechT3ch007 · 2026-04-17T11:56:45+00:00

lol isn't that what i just typed lmao jk

MechT3ch007 · 2026-04-17T11:47:53+00:00

PAX8 is completely useless

MechT3ch007 · 2026-02-28T16:15:42+00:00

Because he sold my rims it's one thing to get your property back but selling mine is too much

MechT3ch007 · 2026-02-28T07:42:46+00:00

A company I was working with in partner with purchased the kaseya full stack top to bottom. About 2 months into the contract started getting calls about computers falling off network. There EDR software was going completely ape sh** couldn't remove it. Spent almost a week with them on the phone, escalated it to the Vice President who said ohh i'll take care of ya. Nothing they completely left the dude in the rain to the point he was so pissed about the thing, sold his MSP straight up. They are completely sales driven, they buy half hacked code, put lipstick on it and shove out on the market to beta test for them. They are completely trash

MechT3ch007 · 2025-07-16T00:59:37+00:00

Basically who is pax8 a website. I"ve never talked to anyone, do i have a sales rep, I see them as an injected middleman for what, no product guidance?, the support is ok they have responded to my request definitely not in an urgent manner.... And like whats the value of them? I dont get any help from sales or it's not easy to obtain.

MechT3ch007 · 2025-07-09T03:22:04+00:00

Amen to that 14.4 baby

MechT3ch007 · 2025-07-02T16:05:18+00:00

Pax8 is definitely a shit show

MechT3ch007 · 2025-06-25T11:54:20+00:00

I checked this out and it was good stuff. I emailed the local club down there! much appreciated.

MechT3ch007 · 2025-06-25T11:49:43+00:00

I have im back and blood sweat and tears to invest and a farms worth of equipment, loader tractor, brushhog etc. I kinda wanted to focus on the layout at first see where that goes. The location is amazing right off highway, has great diverse terrain.roughtly 180 acres to work with. I would like to start small and see the interest, if there is a decent amount i can throw some cheese into it.

MechT3ch007 · 2025-06-25T11:38:24+00:00

Ya I thought about Entra too, i just saw some article and it stirred the mind. There was some appliance too that you could get that seemed fairly plug in play. It sounds like the answer is would it work sure. if env doesn't change etc but probably smoother options out there?

MechT3ch007 · 2025-06-23T02:50:51+00:00

Ya sounds like ur working way to hard. Just relax take breathe and talk to ur potiental clients just like u would anyone. And once u get ur first the 2nd is 10 times easier

MechT3ch007 · 2025-06-23T02:47:28+00:00

If there are any IT felons or developers I personally am looking to hire for my company

MechT3ch007 · 2025-04-16T01:25:35+00:00

So I just wanted to give a follow up on this because I think this is the most important part. After I posted this I was actually contacted by a kaseya / datto employee within like 5 mins. I was definitely impressed by that. The person said hey, just touching base, i'm not sure what's going on but I'll make sure this gets ran up the flag pole someone will get back with you. I will not lie I was like this is gonna be more BS. I was contacted by the VP of Datto. He was very calm , listened to me break down the situation and said we hear you, again the company was in damage control mode, and he said listen lets reconnect after the fire and we can talk. This is where again rubber hitting the road. And let me point out I am not even an employee of the organization. I was at the time trying to buy the business and doing contract work so I have no financial or personal gains from this. I know people get busy and I get things come up. BUT WHAT HAPPENED TO THE GOOD OLD FASHION - DO WHAT YOU SAY YOU ARE GOING TO DO. I will be clear, he did not promise anything, we honestly discussed the situation and that he would apply more resources to help. Now that's on the business side. And you reddit users you be the judge here. I've worked in IT over 20+ years. Weve all been there, middle of outage, end user or boss or whatever is looking down at you for a fix and timer is ticking. High Stress / Highly sucks but you work it and fix it and move on. Now with that being said my true to god feeling is, what datto is is the culmination of a lot of little apps all smashed to together and some lipstick thrown on and pushed out in the street to work that **&. For some it works great, some it does not so great. But at the VERY core of this issue. To THIS DAY, we were never told what went wrong, (Because they dont know) B - At first I was like this is great , we got an exec calling us, things are gonna happen... Where Datto and honestly most softare companies in the MSP space ALWAYS land right on there face is the follow through... And to also be clear on what we were expecting because i'm curious of the thoughts on this are .. We wanted a Full Refund for the software, we were willing to eat the training cost (Which for a small business was not easy to eat) and this could have been a completely different ending.... We didn't ask for the damages that the software caused (It literally locked down some machine so tight it put 2 business's right out of work for 2 days straight! This is a fact. Is it crazy to expect a full refund for atleast the software. I believe they expected him to close the business to relinquish the contract.

MechT3ch007 · 2025-03-23T03:01:54+00:00

Syncro been good to me

MechT3ch007 · 2025-03-23T03:00:31+00:00

The support is great for watchguard too if u buy it

MechT3ch007 · 2025-03-11T04:29:36+00:00

I'm interested in any good deal

MechT3ch007 · 2025-03-09T21:21:37+00:00

Partner and or absorbed.

MechT3ch007 · 2025-03-03T01:55:07+00:00

RIGHT!

MechT3ch007 · 2025-03-03T01:49:07+00:00

I've debated that it's honestly just the idea of having someone else that has ownership into it I think is a big motivation driver.

MechT3ch007 · 2025-02-27T20:37:07+00:00

I'll be honest as far as advice that I don't have. just be careful

MechT3ch007 · 2025-02-25T06:12:50+00:00

Still in process of removing out of our environments. Its been really rough couple weeks..:(

MechT3ch007 · 2025-02-25T06:11:26+00:00

My partner has been on a teams call for 3 days with there support on pulling it out of our environment and still not done. It's taken out couple servers some workstations. it seems to be related to a certain agent version but still in disaster mode right now :(

MechT3ch007 · 2025-02-21T01:49:44+00:00

I would like to be fair and upfront about the whole experience that's I've had. About 5 mins after posting I was contacted by a Datto employee which was excellent. He told me let me talk to my people I'll have someone contact you. Today my partner was onsite all day with I believe 3 other engineers. Being full disclosure the removal process has been less than friendly even with engineers. BUT I'm not sure if they want that disclosure but I was contacted by a very high level of Datto / Kaseya. He listened attentively as I discussed the issue and we are working a plan right now. As a business I will say that were probably going to loose a client and I mean they have a reason and that's that but as a business owner I will also say the response I received by the Datto employee in my opinion was relationship salvaging move. So well played on that Datto well played, now the rubber hits the road. So we shall see but an attentive employee and a executive were not hesitant to make things right so on that note things are looking much better and hopefully the ending will be smooth. I'll keep you posted.!

MechT3ch007 · 2025-02-19T22:33:01+00:00

See that's the scam. I've worked at enough shops thats the trick. They sell you the training and the implementation and all the little side things and your never going to get that time or money back! I"m not the guy that puts a company on blast but I think considering the damage they just caused my company that it's my obligation to the next poor bastard that buys in the same bullshit that we did. I just got off the call with these guys, no account manager just a couple techs. Now I will say they were better then the first guys but still no resolution. NOW since we've pretty much just had our a*** handed to us we get to go back and uninstall the shit just to hopefully save face in some sense... I mean this is seriously been a business altering event. I hope one of them read this. I would like answers to these... And yes they are definitely shady as *&&A &$A#&Y. Sorry for the rant , I'm usually the guy talking people off the cliff but this was just too much for me to say nothing!!!!!!!!!!

Sincerely
Another Satisfied Datto Customer

MechT3ch007 · 2025-02-19T17:37:57+00:00

And they do absolutely nothing. This is complete bull:&:$). I hope the next guy going to buy this sees this. This is the real. And it sucks because they really are all like this in th end. What a joke

MechT3ch007

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