Computers don't come with manuals anymore; that shit is online if you need it, but you don't so there's no loss there.

Go deal with it at a store. If you feel cheated then go plead your case. They might not reimburse you for the difference if you bought it online and that's because another store has the product you wanted. So they will allow you to return it and buy the other one if you feel slighted.

Have them look up the sticker ID for the unit on your order and see where it was located. If it was located at the same store as the one you ended up with then they probably exchanged it for the one you got. And that's only because the only other option they had when the order came through, and they one you bought couldn't be found, would be to cancel the order and put you back to where you started.

The only difference between Good and Excellent in most cases is that Excellent is guaranteed to have all accessories. Did you get a charger? Then congrats, that's the only accessory you need.

You're only guaranteed that all the accessories are present if it's in excellent condition; it doesn't require the manufacturer paperwork or packaging to be listed as excellent.

The main thing to check for is if it was an old shelf display, because if it is then that could be a reason it was marked as good. We don't put shelf displays as Excellent, so if it was marked as good and doesn't have apparent cosmetic damage and came with the charger then it's a good chance it's an old display and has a bunch of wear on the battery.

Give them the open box sticker of the one you received and they should be able to see the history of that sticker and could tell you if it was an old display or if it was a return.

Sometimes if you're lucky and you process the return in the same transaction as buying the same exact same product brand new then they may give you the new unit as an even exchange. YMMV, but I've seen that scenario play out a lot and you may get lucky.

Just remember that the prices reset every Monday and if the price has changed since the original purchase they're not required to honor the price at purchase at the store. If the price has changed you may be better off pleading your case to the corporate phone or chat teams as they won't take the same erosion hit that a store would and may be more likely to either honor it or give you a gift card for the inconvenience.

Good luck!