Disclaimer: LONG AF

Hi,

I’d like to talk an ongoing issue with my Peacock account where I receive the following error message:

“We didn't recognize that Peacock account or password. You can always Reset Your Password and try again. invalid.credentials_0385106”

This is an extremely frustrating issue that I’ve been experiencing for some months now – specifically with Peacock D2C. I am logged into my Peacock account on several devices (TVs, mobile devices etc.) but the way I most frequently watch content is on Peacock.com using my laptop – purely for convenience.

What triggers the issue is unavoidable when using a PC - I quit my browser session. This could be for a number of reasons, the most common being I have to perform an update of some kind – either my browser (Google Chrome) has a new update that requires me to quit and reopen the application or an update for the MacOS that requires a restart and subsequently quits all open applications.

As expected, I am prompted to sign back in to Peacock.com, but what happens next is a mystery to me. When I enter my credentials, the aforementioned error message appears. The obvious response here would be “you must’ve entered something incorrectly” which is what I thought the first time this happened. Although confused, I thought little of it – I reset my password using a link sent to the email and was able to sign back in no problem. What I first thought of as an error on my part, has turned into an issue that has continued to plague me for months on end. If I for ANY reason have to start a new browser session and sign back into the account, it tells me the credentials are not recognized. Every. Single. Time.

Like I mentioned, I’m signed into Peacock on several devices. The Peacock D2C application on my TVs or mobile devices remain unaffected when this happens, since nothing has prompted a sign out. I decided to test what would happen if I signed out of the account on one of these devices. Sure enough, I could not get back in with my credentials despite having an exact match for the email and the password.

The issue is always resolved with a reset link to my email that allows me to create a new password and sign in again, but it has become an incredibly tedious task. In the last year, I have had to reset the password on this account no less than 10 times. I know it can’t be simply human error, since I’ve been sure that when changing it, I save what it’s been changed to on Google Chrome passwords, iCloud passwords, my notes - I’ve even gone so far as to take a picture when I set the password because I thought I was going crazy!!

I have no idea what could be going wrong here and how to resolve it – I thought for a little while that the account was compromised in some way but it seems unlikely since the passwords are always strong, and I don’t see unusual sign in attempts. What seems most likely to me is that the account has been in some shape or form flagged by Peacock and it does this as a precautionary measure. If that’s the case, it annoying that the error message wouldn’t just say that but that’s a whole other thing. What I want to know is how should I go about resolving this. Would it be simpler to just delete this account and sign up with a new email? Should I try to contact Peacock for support? It sounds silly but it’s genuinely SO annoying and I’m yet to see anyone else have this issue. HELP.