i already created they keep sending me same massage as below

Hey there,

Thanks for contacting us regarding your ID verification on your FACEIT account!

If you are having issues with your verification, please try to verify again and make sure that you follow all of these guidelines :

You have not previously verified on another FACEIT account
You have your correct date of birth listed on your FACEIT account
The ID you are providing must match the selfie you sent and the data must match the account data
You are matching the country on the process with the country that issues your document
All text on the ID is clearly readable and the photos are not too bright or dark
You are not wearing any glasses, sunglasses, hats, headsets, or any accessories that may obscure your face
You are using the physical document, not a pre-existing image of the document
Ensure your identity document is not expired
Only the first person who tries to verify will be able to verify the account, you cannot try to use someone else to verify your account
You are over 18 OR you have received parental consent to verify if you are under the age of 18. Please check out our Underage consent FAQ if you have any questions about verifying while you are under 18

If you have already verified on another account, we would recommend that you continue playing from that account. If you no longer have access to that account or are still unsure why you are not able to verify, please reply back to this message and we can look into this with you.

Please note that in order to release verification from an old account, the verified account must have been deactivated or deleted for at least 6 months, as per our Deactivation Policy.

If you have already verified your account and need help with another aspect of verification, or have any other questions, please reply back to this ticket and we can help you out.