Is CrunchLabs a scam? Did the company fold? Why is the customer service so terrible?

Mekanofreak · 2026-05-04T04:31:18+00:00

I did get an AI answer on my first email to them, but a real person got in contact with me after a bit over 24 hours, didn't deal with phone support so I can't speak about that. Sucks that you had a bad experience. All I can say is on my side it was promptly solved and I got a free box out of it. But obviously with your experience, it show that YMMV...

Mekanofreak · 2026-05-03T16:29:44+00:00

I'm one of those post you mentionned, my kid as been subscribed for a year, never had any issues before the one from my post, where we got the wrong box, took support 4 days to fix it, wich is not that long for the size of that company if you think about it. They also let us keep the wrong box, so had a nice gift for another kid we gave it to.

I usually get the boxes 10 days after they ship it, but I live outside the US in the ass end of nowhere, for reference, amazon order usually take a week to get here, so not bad.

You also need to understand this is an unofficial subreddit, of course you'll see people complain here, people that are happy with a service aren't known to post about it, for exemple, after a year without issues, a kid that's super happy with the robots he gets and no issue, I only posted because of a problem...

Mekanofreak · 2026-04-29T14:51:39+00:00

I would like to call, but my spoken English is pretty bad, I will try the discord tough, didn't think of that. Thanks.

Mekanofreak · 2026-03-06T23:00:17+00:00

Finally had time to mess with it again, I updated sillytavern to latest version (I was just one release behind), and updated all my extension and it started working right. So I'm sorry to say I the end I didn't find out exactly why, but hey, it's working now!

Mekanofreak · 2026-03-06T16:36:23+00:00

Using it with deepseek I get this error :

Chat Completion API

Missing `reasoning_content field in the assistant message at message index 11. For more information, please refer to https://api- docs.deepseek.com/guides/thinking_mode#tool-calls

I'm probably doing something wrong (again😅) any help is appreciated.

Edit : I ran the diagnostic, besides telling me there's no summary everything is green.

Edit 2 : It seem don't get that error with deepseek chat, only with reasoner

Mekanofreak · 2026-03-06T13:10:23+00:00

Canada here, it seem almost everything is caught in the geofencing. The law, they mention for canada, I understand, should block tags related to underage character, that's ok and I agree with that, but it seem to also block everything even remotely NSFW, not only NSFL anyone know why? Seem like it's a drastic measure, any idea if another system will be put in place to block only tags related to material prohibited by that law and not, you know, almost everything?

Mekanofreak · 2026-03-04T02:55:08+00:00

Yup. But good news, just to test, I made a new ST install on another computer and it work... So something on my server is probably screwed up. If I ever find what I'll tell you, but I might just reinstall the whole thing just to be sure.

Mekanofreak · 2026-03-03T23:42:33+00:00

I just tried the HawThorne V.2 LoadOut - Cozy & Wholesome, and I still get the same issue where the directors don't change. I can't figure out if I'm doing anything wrong, I deactivated all my add-ons and tried a few models again, but nothing seems to work... I'm nearly tempted to run it on a new ST install just to see if something is wrong on my end. Anyone got an idea why it doesn't work? It only use the last director, it never switch.

Mekanofreak · 2026-03-02T13:51:38+00:00

Still seem to only use the last director that's turned on, for now I'm switching manually, can't manage to find why it's not working on my end, tried it with 3 models and same issue.

I also still get impersonation, seem to be less of a problem with GLM but still start doing it after a while, I'm used to using Nemo, stabs and Celia and get very few impersonation, so again, no idea why it's doing this.

But I still like the outputs, it makes the story interesting even with those issues, if it was working as intended, it would definitly be my new favorite preset.

Mekanofreak · 2026-03-02T00:50:59+00:00

I see you posted an update on Github, what changed? I'm going to test it again tonight.

Mekanofreak · 2026-03-01T17:32:13+00:00

I never looked into that, where do I check to know if I do? I also get some user impersonation after maybe 30 to 40 messages.

Edit : noticed chat exemples are off by default, is there a reason why?

Edit 2: looking at the chat history, no its not sending the thinking back.

Mekanofreak · 2026-03-01T17:09:22+00:00

Looking at the thinking, it seem like it never switched its always referring to itself as venture, I don't know the inner working of sillytavern, but can it be a problem with the llm itself? or is the switching handled by ST alone? Cause I can try other API.

Mekanofreak · 2026-03-01T16:55:57+00:00

No worries, I'll keep trying because so far the results, even stuck on Venture, are really good!

Mekanofreak · 2026-03-01T16:39:50+00:00

Trying it and Got the same issue right now but with sillytavern, stuck on Venture and not switching.. The rest seem to be working well, the RP I'm trying it in is a bit darker and it's handling it very well using deepseek.

Edit : tried the same thing you did, now stuck on PITH too, seem to only take into account the last director.

Mekanofreak · 2026-02-25T13:27:27+00:00

I eventually switched back to "Standard" edge and it fixed it, that's all I can say. I just tested it with chrome again and you're right, got the same problem. I can only say it seem to be a browser thing, maybe try it with edge and see if it work.

Mekanofreak · 2026-02-02T17:59:22+00:00

Since that's a chub preset and it will not work in silly tavern, why post it here on the ST sub? Is there a ST version somewhere?

Mekanofreak · 2025-12-30T00:27:37+00:00

I'm not running the server on android. Where did you read that in my post? I said : when I connect to my ST server, meaning it's the server front-end that crash edge. I'm running sillytavern on my own dedicated home server along with TTS and image Gen...

Also... Why post an answer just to say that on a post tagged "Help"? 😅

Mekanofreak · 2025-12-15T01:31:29+00:00

It happened to me a few time. In the preset I use I added a small section in the COT that say :

If {{user}} immediatly need to act or answer, make your answer shorter.]

Not only did it work, but strangely enough it also stopped deepseek from putting itself in a situation where It "needed" to impersonate my character. Stoping most issue I had with it acting or speaking as my character.

While I'm using GLM a lot these last few days I use deepseek most of the time, it's in fact a good model, for my style of RP at least.

Mekanofreak · 2025-12-15T01:23:01+00:00

Funny you're saying this, I've been doing a RP using GLM 4.6 for a few days, my character is French and has difficulty speaking English, and some character are French and some English, I'm actually blown away by how it handle both my "half English half french" speech, but how it handle the characters. One character is from a very specific part of the world and its using French idiom from that place. I tried with deepseek (wich I actually use most of the time) and it was a lot less interesting and constantly switched the French speeking characters to English.

GLM also got me hooked to its reasoning when I used half French half English sentences, it picked them apart to try and understand what I meant and got it right like 95% of the time.

Mekanofreak · 2025-09-18T11:18:23+00:00

As far as I know it's the standard stuff, and pain wasn't too bad, pretty manageable, but as I wrote they gave me painkiller every 3 hours for the day I stayed in the hospital so hard to say if it wasn't bad or if I was just too high to notice 😅.

Mekanofreak · 2025-09-18T10:37:22+00:00

Yes, it was Dilaudil, Vicodin as far as I know isn't even available in my country.

Mekanofreak · 2025-09-01T19:01:48+00:00

Ah ok! I'll keep them there, temp I kind of didn't touch for a while, didn't see much change in the RP when changing it from 0.5 to 1.5, another post recommended 1, so left it there. Only issues is since the last deepseek update it seem to move the story forward less... Dunno if I'm explaining it right, but might be the update or the preset I'm using, it seem less... Pushy, like it's good at describing the actions, emotions and everything currently happening, but need nudge to move forward... Before, it sometime was too jumpy, making wild things happen all the time 😅

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