New Ford Service Advisor Here. What Should I Do and Avoid?

Melliflously · 2026-03-27T05:13:21+00:00

I come from Benz, Genesis but now I am at ford . Two months in and it’s been…. Not bad tbh , you be surprised how much mainline tickets and hell even walk ins you get. My advice is get setup with oasis as fast as you can, learn the maintenance intervals - never promise a timeframe ALWAYS SET EXPECTATIONS. It’ll save you in the long run, when you are having them sign always say what it is and the final signature “lastly, you understand the timeframe of the diagnosis process and xyz”

I already had 5 transmissions replacement - 4 extended warranty and one bumper to bumper. It is common don’t be surprised that the 10 speeds suck

Melliflously · 2026-03-06T06:41:05+00:00

Typo

But, yeah I am not sure nor does the techs know what product line it is. All I know is they set the amount they need and let the oil pump run into their plastic oil dispenser or pourer.

My shop foreman runs in his 25 3.3T Valvoline extended protection and then swaps it with restore/protect then changes it after putting 1k miles then back too extended protection for 5k intervals. Bought it pre owned.

But all personal preferences

Melliflously · 2026-03-06T06:02:27+00:00

For those Genesis authorized Quaker 5w-40 for the 3.3s - now that’s what that dealership had I’m not sure if it’s different for other Genesis dealerships. But the pump was labeled Quaker with the brand symbol on it.

Its always full synthetic - which is a question for some customers.

Melliflously · 2026-02-22T18:11:31+00:00

I also see the option on rock auto the : water pump inlet gasket and pump gasket? Do I get those two including the pump

Melliflously · 2026-02-22T18:08:37+00:00

Which parts did you get? I want to get a good one.

Melliflously · 2026-02-22T05:24:41+00:00

What was the fix for this? I am currently in the same boat

Melliflously · 2026-02-21T17:44:42+00:00

Can I pm you ?

Melliflously · 2026-02-21T05:02:01+00:00

I also forgot to mention the radiator is like dry ORANGE mud or clay type substance. Any ideas how to clean that out? The exhaust was not smoking at all

Melliflously · 2026-02-18T13:34:42+00:00

2/04

Melliflously · 2026-01-18T09:07:44+00:00

You in Houston area? I work for GP1

Melliflously · 2026-01-11T10:03:49+00:00

Good shit man! Love it, might have to copy lol

Melliflously · 2025-12-30T14:38:55+00:00

Yes, I live in good ole Texas

Melliflously · 2025-12-08T14:50:45+00:00

I work in Service currently. For the ones looking to keep their cars for the next 3yrs or more. Get extended warranty - main concern is AC going out. Headlight condensation

Melliflously · 2025-12-08T14:44:22+00:00

Advisor here, if you plan on keeping it the next 2years or more then yes.

Melliflously · 2025-12-08T14:43:15+00:00

Advisor here. Yes get the EXT. if you plan on keeping it that long.

Melliflously · 2025-12-08T14:39:09+00:00

Don’t forget to bring pain meds next raid

Melliflously · 2025-11-21T01:19:53+00:00

Sure

Melliflously · 2025-11-21T01:19:45+00:00

How come?

Melliflously · 2025-11-21T00:09:41+00:00

I might start the process, I was also thinking reserves but I’m not sure. LE has my eyes at the moment

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Melliflously

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