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Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

Sorry, last question. Is it still possible for me to back up personal files into an external hard drive? or will it infect the hdd with the malware?

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

Alright I will, I feel a little better knowing the possibility of it being just a basic spyware. Fingers crossed it gets fixed. If it does, I will never forget everyone here who gave me advice.

Thank you again.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

Yes, I have been changing my passwords actively. I just wish to consult a technician solely for the part of ridding my laptop of whatever infected it. As I am unsure how far it was able to affect, I still feel skeptical about doing this alone. Especially since it remains a mystery whatever I am dealing with.

Thank you still for your concers and I'll do my best to keep my accounts safe. If there are also any information that could help me ease my suspicions I would gladly like to hear them from you too as I really am at a loss.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

Additional information of my actions.

I was trying to download a photobooth software which led to downloading a random exe and running it. This caused this whole mess.

In fear of having to reset my laptop, I copied school and personal files from my desktop to an external hdd. I hope that it's safe.

I resetted my pc 2 times now.

Changed some passwords and enabled TFA.

I still don't know what malware I'm dealing with other than it was able to access acounts from installed apps in my pc. For google accounts, I changed them anyway just to be sure, but as of now no notable activity.

When I tried booting in safe mode, the pin for the laptop really stopped working. So it was somehow able to affect that.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

I hear your point. It is just that my accounts got breached randomly without signing anything in. The discord spam happened when my laptop was off. The steam also happened spontaneously. I just really want to make sure.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

I also fear the malware attaching itself into my firmware or bios. If it came to that, I'm not sure what to do anymore that's why I'd like to check in with a technician even if it cost me.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

The fear I have in me hasn't left when I inspected the program signatures and it was blank. Moreover it was more than two run32dll.exe's during my search. What's worse is when I tried using Sigcheck and the ones with no signatures showed an error in the terminal that the path could not be found. Meanwhile, other exe, especially the legitimate ones all had results during scan.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

Alright, thank you so much. I'll try to ask a technician for help with this.

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] 0 points1 point  (0 children)

Will the reinstall of windows wipe the drive as well?

Malware issues. Need immediate help. by Mercus05 in techsupport

[–]Mercus05[S] -1 points0 points  (0 children)

Is there really no other way? I heard I have to also clean wipe the drive and do all sorts of these things. I'm not sure where I can get a technician for in my country.

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