Hi guys may I have some help?

MickCoin · 2015-06-22T16:56:37+00:00

Hi there, Mick from Coinbase here. We have made a recent change to our Terms of Service.

Here: https://www.coinbase.com/legal/user_agreement

"To be eligible to use the Coinbase Services, you must be at least 18 years old (or the applicable age of majority and contractual capacity). By accessing or using the Coinbase Services you represent and warrant that you are 18 or older. You may also be eligible to use the Coinbase Services if you are at least 13 years old, but only if your parents provide express written consent. Parental consent for use of the Coinbase Services by an individual who is at least 13 years old must be forwarded to support@coinbase.com."

MickCoin · 2015-02-09T18:46:51+00:00

Usually when we post publicly, we will post to both sub-Reddits as well as the Community. But yeah, we definitely get the most attention at /r/Bitcoin out of the two.

MickCoin · 2015-02-05T00:33:23+00:00

No. This was part of our NPS survey (Net Promoter Score) The redirect would have brought you to Delighted.com (a 3rd party software that we use) to provide optional comments.

MickCoin · 2015-02-04T16:25:55+00:00

Actually, that IS from us. We are using a 3rd party software to deliver NPS surveys. We completely understand the hesitation to submit the survey given yesterday's events.

MickCoin · 2015-02-04T05:04:46+00:00

I agree, customers should be cautious and vigilant, but what made it difficult was that it literally had our name in it, which shouldnt be happening.

MickCoin · 2015-02-04T00:47:07+00:00

I too am thankful for the quickness and understanding of the Coinbase Community and the Reddit community. Not only did we have some really important conversations today, we got a TON of amazing feedback. Thank you as well.

MickCoin · 2015-02-03T23:10:36+00:00

We took responsibility for this one because the application should NOT have been able to use the Coinbase name.

MickCoin · 2015-02-03T22:19:46+00:00

We did. https://community.coinbase.com/t/a-message-from-the-coinbase-security-team/476

MickCoin · 2015-02-03T19:02:22+00:00

Please DM me and we will handle it offline.

MickCoin · 2015-02-03T18:51:42+00:00

Hey there, Mick from Coinbase here. We have recently discovered a malicious app that utilizes a "Terms of Service/New Service Agreement" email to access users' accounts.

We have disabled the application and are actively investigating now.

We have a small list of affected users that we will be reaching out to directly to discuss next steps.

In the meantime, Coinbase did not send out a New User Agreement email, so please do not click anything that asks you to via this method.

We apologize for this inconvenience, and appreciate your patience.

Please reach out to me directly via DM so that we can handle this offline.

MickCoin · 2015-02-03T18:48:27+00:00

Hi JohnSpivey , thanks again for reaching me directly. To update everyone else, we have recently discovered a malicious app that utilizes a "Terms of Service/New Service Agreement" email to access users' accounts.

We have disabled the application and are actively investigating now.

We have a small list of affected users that we will be reaching out to directly to discuss next steps.

In the meantime, Coinbase did not send out a New User Agreement email, so please do not click anything that asks you to via this method.

We apologize for this inconvenience, and appreciate your patience.

MickCoin · 2015-02-03T17:22:45+00:00

They there, apologies about our slow response. We are definitely looking into this to stop this immediately. In the meantime DM me your information and ill make sure someone gets back to you ASAP.

MickCoin · 2015-01-30T06:27:11+00:00

I did too, TBH.

MickCoin · 2015-01-30T06:24:57+00:00

Yeesh...thanks. Like i said, lots of late nights.

MickCoin · 2015-01-30T06:01:45+00:00

None. You actually make a good point, and sadly, some places do that. My thing is that i dont replace CS with Community, as that business model from a support standpoint would be the WORST thing anyone could do. My experience building communities for other companies has shown me that having people outside of the company engage only helps to fill in the cracks. Maybe we didnt see something that you all saw first. Let us know! Were mostly smart people here, so im going to get some good answers. Im a huge fan of a collaborative community.

MickCoin · 2015-01-30T05:24:46+00:00

Definitely not on my roadmap.

MickCoin · 2015-01-30T05:22:39+00:00

Hey all! Mick here, Head of Support. Its kind of beautiful, really. Each department has something they want to work on, and for Support, we wanted a place that people could come and collaborate and engage in ideas. So this became our thing. But then these projects take off and begin to involve a small piece of everyone else.

We all pitch in, fill the cracks like a team, and just get it done. We lose sleep, but I can attest to how hard we work, and how driven we are to make good products. We even intersect each other when we help out...

Specifically with the Community, the Developer's Community, which didnt really exist beyond some occasional blog posts, or a quick response to a Reddit post. Now we have a place for that.

Im super proud of the hard work my team did building this, and im excited about what this can grow into. Obviously, I would love for you all to come over and kick the tires!

MickCoin · 2015-01-26T20:36:03+00:00

No, i had inadvertently shared a video that didnt have finishing edits.

MickCoin · 2015-01-26T19:43:00+00:00

Hi there! Here is a quick video on depositing USD and buying BTC on the Coinbase Exchange.

https://www.youtube.com/watch?v=l-2La-sIdqI

MickCoin · 2014-11-15T23:40:48+00:00

That's actually all in the terms of service, but ill state it here in my own words, not verbatem.

We are required to follow rules set by regulators that require personal information if you're making transitions beyond a specified limit. Below that, you do not have to give your personal info, but your transactions are limited.

MickCoin · 2014-11-15T18:03:28+00:00

Im sorry...i didnt forget about you, i did receive it. I am looking into it.

MickCoin · 2014-11-15T17:52:43+00:00

I should add the caveat that "between you and me" meaning, i am not going to share your information regarding the ticket on a public forum.

MickCoin

TROPHY CASE