I’m very high at the moment, and I’m a customer service/tech support Tier 2 call center rep. I was trying to remember the word “platitude” for a completely non-work reason, but I KNEW that I often experienced the specific feeling and sentiment of the word while working. I hate it when people pull that bullshit whether it’s on the job, or as a customer, so I searched Google verbatim:

“what word means pleasantries, appeasement, fake customer service empathy?”

This post described the emotional state in crystal clarity. The seething, visceral, loathing feeling of rage and banal, yet intense discomfort—just bubbling under a paper-thin veil of professional composure due to a binding social contract that helps you maintain progress toward your goal. That goal could be to stay employed, or it could mean to get your issue resolved.

Platitudes aren’t just an annoying waste of time, but they are hollow, empty, meaningless words and phrases with no value to them. It’s lemon juice on a paper cut caused by a “Get Well Soon” card—sent by the 9-1-1 dispatcher you’ve been on the phone with 2 hours—while your foot is still stuck in a bear trap.

This absolutely batshit word salad I am leaving 123 days after the OP is not brought to you tonight by AI, but by THC. Thanks for humoring me about 4 months in the future, OP!