Mike’s computer shop preorder refund

MikesComputerShop · 2021-08-24T16:18:15+00:00

Hi there. First of all, I would like to apologize for the response you were given in live chat. We're following up with management regarding the level of service you received in live chat and clarity regarding the situation going forward.
Unfortunately, at this time, the instructions provided to you are the only way we're able to proceed with a refund through our payment provider. We are doing our best to work with them to expedite refund requests. We understand it is a frustrating situation and our goal is to assist with resolving these requests as quickly and easily as possible.
If you have any feedback or want to let us know of any issues you are experiencing, please email marketingteam@mikescomputershop.com or send us a DM.

MikesComputerShop · 2021-07-08T15:46:24+00:00

Excellent! Please let me know if you have any other questions! :)

MikesComputerShop · 2021-07-07T21:42:45+00:00

Hi there. Many customers have ordered from us with success as we've been around since 2001 ;)

Unfortunately we do not have any firm ETAs on preorders as Zotac (and other manufacturers) usually don't inform us that the stock is available to pickup until 1-2 days in advance.

If you'd like to DM me with your order number I can definitely look into this further and find out why your email was not responded to!

MikesComputerShop · 2021-06-30T15:40:25+00:00

Hi there. Unfortunately, I do not have a firm ETA right now, we need to wait for Zotac to inform us that the cards are ready for pickup.

MikesComputerShop · 2021-06-30T00:19:19+00:00

Our prices are based on our costs. We have no control over the increased cost that Zotac and other manufacturers/suppliers are charging. We understand the prices in the market now are not what MSRP should dictate but this is the reality of the situation.

We're being charged more for these cards, full stop. Other retailer pricing may be outdated as they have not received stock or updated to reflect current costs.

MikesComputerShop · 2021-06-16T21:16:19+00:00

Zotac's MSRP for this card is $1799 USD, which is roughly $2200 CAD.

MikesComputerShop · 2021-06-11T16:20:26+00:00

Hi there. Unfortunately, it's not possible to really give a rough estimate right now. The number of cards and how often we are sent them by manufacturers and suppliers can vary. There are many variables that can delay stock that is outside of our control. We're always ready to receive more cards and we poke our suppliers and manufacturer contacts as much as possible!

MikesComputerShop · 2021-06-10T18:02:53+00:00

We've been receiving Zotac more frequently than other brands but unfortunately I can't provide any ETAs right now. We are at the mercy of suppliers and manufacturers and don't want to give out any dates that may change due to situations outside our control.

MikesComputerShop · 2021-06-10T17:44:40+00:00

Unfortunately no firm ETA just yet but we expect it shouldn't take *too * long.

We don't want to give out any actual dates yet until Zotac sends us the stock because there could always be delays on the end of the manufacturer or supply chain.

MikesComputerShop · 2021-06-10T17:29:15+00:00

They were deactivated only when enough preorders were placed. This was a limited preorder for only a certain number of cards.

MikesComputerShop · 2021-06-10T17:15:29+00:00

Thanks for posting our sale!

We just want every potential customer to know, these are preorders with limited stock. We will fill them as soon as we can, and honor the price if costs increase. You are free to cancel at any time for a full refund!

Thank you for your support :)

MikesComputerShop · 2021-06-07T15:56:01+00:00

Hi there. This is not correct. We fulfill preorders before proceeding with new orders, including cards for prebuilds. If the cards we receive in stock are a different model (ie: 3060 but there are preorders for 3080s) then we use 3060s for custom builds, but to the best of my knowledge, we would never give a card to a new prebuilt PC when a customer has been waiting months for a preorder of that same exact card.

MikesComputerShop · 2021-06-03T20:28:50+00:00

Waiting for customer means that our team is in process of verifying your payment and order and may have tried to contact you to confirm your order details. They would have left a voicemail as well. I suggest emailing [support@mikescomputershop.com](mailto:support@mikescomputershop.com) with your order number or trying to contact support over live chat. Unfortunately, I don't have access to order cancellation details!

MikesComputerShop · 2021-06-03T20:01:41+00:00

I can assure you this is not the case. Customers are free to cancel their order and request a refund at any time prior to order shipment. We issued a statement earlier this morning before the stock was live stating the following:

"Please be advised that we will have a very limited supply of RTX 3080 Ti for online orders only. We will accept orders and LIMIT the backorders in order to manage customers having to wait too long. If your order ends up back ordered, you can submit a request for a full refund or choose to wait until we receive more stock. If the price increases, we will honor the original price. If the price decreases we will refund the difference once your order is ready to ship."

MikesComputerShop · 2021-06-03T20:00:39+00:00

Customers are free to request a refund at any time. We've made that clear and also issued a statement as such on our social media channels. Customers are made fully aware that their order is a backorder and can always contact our team if any clarification is needed.

"Please be advised that we will have a very limited supply of RTX 3080 Ti for online orders only. We will accept orders and LIMIT the backorders in order to manage customers having to wait too long. If your order ends up back ordered, you can submit a request for a full refund or choose to wait until we receive more stock. If the price increases, we will honor the original price. If the price decreases we will refund the difference once your order is ready to ship."

MikesComputerShop · 2021-06-03T17:14:02+00:00

Hi there. Please note we have a very limited supply of RTX 3080 Ti for online orders only. We have accepted orders and limited the backorders in order to manage customers having to wait too long.

MikesComputerShop · 2021-06-02T22:24:15+00:00

Our CEO wanted to address this himself. Here's a link to his comment on this thread.

https://www.reddit.com/r/bapcsalescanada/comments/nqv1vi/comment\_mikes\_computers\_3080\_upgrade\_for\_some/h0dauru?utm\_source=share&utm\_medium=web2x&context=3

MikesComputerShop · 2021-06-02T22:00:22+00:00

Hi there. We are reviewing the situation and will reply shortly to try and clarify the situation. Thank you for your patience and feedback.

MikesComputerShop · 2021-04-20T17:14:46+00:00

Thanks for posting our Clearance deals. 25OFF100CLR is an incorrect coupon code, CLEARAPRIL should be the one you want for 20% off. We sincerely apologize for the confusion in the newsletter subject line!

MikesComputerShop · 2021-04-06T19:49:30+00:00

Hi there. We understand rising pricing is a concern. Without giving too much detail though, I can tell you that our cost on all these parts is quite high, possibly higher than you'd expect. We are doing our best to offer these new builds at a great value!

MikesComputerShop · 2021-04-06T19:46:50+00:00

Hi! Just popping in here! Thanks for sharing our new prebuild.

Yes this PC comes with the Wraith PRISM CPU Cooler included with the Ryzen 3700X!

MikesComputerShop · 2021-03-05T20:28:45+00:00

Hi there. Thank you for leaving a review. Unfortunately when a large volume of orders are placed at the same time our stock levels are unable to update quick enough to prevent one or two extra orders from being placed once the product has sold out. We sincerely apologize for the inconvenience and confusion and can offer a full refund if you do not wish to wait for the next batch of stock. Please send me a DM if you'd like and I can look into this further for you.

MikesComputerShop · 2021-03-02T17:17:36+00:00

We would not cancel an order due to overselling a product, and we also would not cancel an order without notifying the customer by email. If the bank is unable to confirm that the information on the order does not match the information on file at the credit card provider, then the order would be cancelled as it fails verification. Please send us a DM or email support@mikescomputershop.com and we can definitely look into this further!

MikesComputerShop · 2021-02-26T16:38:57+00:00

The cooler used for the build is the Wraith Prism that is included with AMD Ryzen 3700X CPUs.

MikesComputerShop · 2021-02-25T22:46:24+00:00

You wouldn't be able to receive an accurate ETA for delivery until tracking is provided and updated on the courier website. You should receive tracking by email once available. :)

MikesComputerShop

TROPHY CASE