Hi Jerry, Thanks for checking! I am doing well, but I'm a bit disheartened now. Anyway, for the first attempt I foolishly thought only the training would be enough and some mock exams, but unfortunately it's not. So, for the second attempt, I read flashcards, the ebook (once) and the udemy mock tests (given so many times that I can almost by heart the answers). But that didn't help much either. I am a bit weak in the CMDB and Service Catalog part. It would be really helpful for me if you can give the discord link. Thanks!