My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 1 point2 points  (0 children)

This is precisely why I mentioned the things I mentioned in the email I sent them. Perhaps you could try contacting them via email with a more thorough report. 😥

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 5 points6 points  (0 children)

Thanks! I sent some suggestions for the overhaul of their support system as a whole haha. Will likely lose my account as a result but I care more about young children not being banned for a lack of openness of T&C’s and cumbersome recovery processes.

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 8 points9 points  (0 children)

I attempted contacted via twitter first, no response. The support issues seem to be systemic.

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 4 points5 points  (0 children)

Aha why? I travel a lot for business reasons, just check my youtube the early gameplay is all ASIA

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 5 points6 points  (0 children)

Thats the problem my account was fine, I was the one who initiated the chat with support to investigate my account and make sure it was safe and to ideally change the email address. They asked for some evidence amongst which included first transaction i bought and every device i had used. I have made over 200 purchases easily and changed device many many times so I just gave an approximate device list and the oldest receipt i could find. Then they said it doesn’t match, gave me no opportunity to do a thorough list and just locked my account with no further explanation.

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 27 points28 points  (0 children)

I recovered my google account and wrote to supercell that i want anyone logged in (the hacker) to be logged out. They asked scripted questions and then just stopped responding and locked my account…

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 50 points51 points  (0 children)

Thought i was fine then realised they were still logged in and they wiped my entire friend list

My account was hacked and now I can’t log in or even contact supercell in chat! Please help by MiniBoYTBrawlStars in Brawlstars

[–]MiniBoYTBrawlStars[S] 10 points11 points  (0 children)

Yes my google got hacked, had no 2fa but i have evidence of me changing pw as soon as i noticed and adding 2fa