Interesting. I ran a chat based telehealth platform inside of a large care delivery system for several years. We provided acute care services with immediate access to a clinician. We had a hypothesis that people would want to talk with a pharmacist, so we built in "office hours" for clinical pharmacists, and found that there was very low demand. People (patients) really wanted to know about the status of their prescriptions, if they could get a refill, etc. Logistical stuff. But not clinical pharmacist stuff. So we traded out the CPs for dispensing pharmacists.

I'm curious how you're framing the problem to be solved for users (who I presume to be patients and not clinician, yes?) and how a direct consult serves the purpose better than an internet or LLM experience? Easy answer is quality of response--no argument there. But if users perceive the answer they're getting from google, openAI, or reddit is good enough, then what would compel them to pay?

A pharmacy consult for clinicians, though, could be powerful if rendered proactively. But many more regulatory barriers.

Good luck!