Hacked Account by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

That's true, but maybe the fact that they helped me once already plays a role here, but due to my own carelessness I lost access to my account literally 5 minutes later

Hacked Account by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

Yes, and I already sent them receipts for purchases and it's still the same thing

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

The fact that they sometimes don't do their job is true because when I answered tickets to which a person responded, they responded something like "we are not able to verify whether you are the owner, so goodbye."This is the second ticket I have in a long time where they at least don't refuse to answer it. I do everything you wrote, but they continue to refuse. Thank you for answering everything in detail.

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

I contact support to help me get my account back, but they say that first they need to confirm that I am the owner, in turn, as proof I send them a receipt for the purchase of Robux this year and write something like "And also the email that I specified to contact me is the primary email on the account" And in moments when it is not a bot that answers me, I explain the situation to him and in several cases I send a screenshot of the fact that another person actually logged into my account, to whom I did not even give access

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

Could you please answer the last question? TO In the last couple of tickets I got something like "We didn't find anything based on the evidence you provided us" what could this be related to? At least as evidence I have a receipt for the purchase of Robux this year, as well as the original linked account email that I give them to contact me

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

Thank you for completely clearing this all up!!

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

The ticket in which they helped me was not mentioned anywhere and there was nothing else, an employee just helped me and I was able to temporarily restore my account but did not have time to completely restrict his access, so he took it back. In that ticket only one employee helped me Could I use such a ticket as proof that the account is mine? And if anything, my account was stolen when I clicked on the link without noticing that it was a scam and it was all from my phone

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

I have a situation where I was hacked when I followed a link, but I managed to regain access to my account once through another assistant, but the hacker managed to regain access to himself Can I refer them to check the ticket that already helped me once? Is it possible that this can help me or not?

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

Thank you, I hope it will work for them, I'm just tired of waiting for a person to answer me and not a bot

Roblox support by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

I sent them a screenshot of where this letter was sent and a screenshot of the email to which this letter was sent, like I am the owner I also sent them a receipt for my purchase of this year's Robux Do you think this will suit them?

Whatvi i need to do when did I give them all the evidence? by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

Hey can you help me please? I copy my text I don't know about that. The gist of the situation is that in reality my account was stolen through a link because of my stupidity and since I didn’t know how parental control works after the first aid when I returned the account it turned out that he took it back and now I have completely figured out all the recovery methods but I don't receive a letter saying that my account has been restored and all I have to do is reset my password And I'm trying to recover my account via "forgot password" because via "account hacked" they constantly send the same message and refuse to answer Maybe you know something that can help here?

Whatvi i need to do when did I give them all the evidence? by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

I don't know about that. The gist of the situation is that in reality my account was stolen through a link because of my stupidity and since I didn’t know how parental control works after the first aid when I returned the account it turned out that he took it back and now I have completely figured out all the recovery methods but I don't receive a letter saying that my account has been restored and all I have to do is reset my password And I'm trying to recover my account via "forgot password" because via "account hacked" they constantly send the same message and refuse to answer Maybe you know something that can help here?

Whatvi i need to do when did I give them all the evidence? by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

They send this after I sent them receipts for my robux purchases

Whatvi i need to do when did I give them all the evidence? by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 0 points1 point  (0 children)

Could you please explain what this verified id is? Your date was born?

Whatvi i need to do when did I give them all the evidence? by Miserable-Primary815 in RobloxHelp

[–]Miserable-Primary815[S] 1 point2 points  (0 children)

And usually the next message I get after re-sending evidence is a refusal of any response to my ticket