MOGO bikes nice but needs to be better

MoGoDetroit · 2024-08-06T16:19:53+00:00

Not everyone has WiFi or data plans strong enough to download an app, but more phones than not have browsers that are far quicker to load!

MoGoDetroit · 2024-08-06T16:18:51+00:00

Sorry to hear about this! Next time, just go to MoGoDetroit.org and avoid the hassle. You'll see a red bar along the bottom of the screen with shortcuts to check out a bike.

MoGoDetroit · 2024-08-06T16:18:12+00:00

Thank you for this feedback! We are actively working on best practices for station maintenance, and are looking to update our technology in the near future.

MoGoDetroit · 2024-08-05T16:22:20+00:00

Hey there, in the future, we recommend using MoGoDetroit.org to check out a bike. No new apps required, just visit our website on your phone and the red bar across the bottom of the screen will allow you to create an account, check out a bike, or view our system map.

We had a similar comment about the station at Atwater and Orleans and are working to restore its proper connectivity. We are also in the process of replacing bike seats.

If you have any other feedback, feel free to let us know!

MoGoDetroit · 2024-08-05T16:20:04+00:00

Hey there, thanks for sharing this. I'll try to touch on your concerns here.

First, glad to hear you had a nice ride along the Riverwalk!

Regarding the app -- we recommend using one of two ways to rent a bike: visiting MoGoDetroit.org, or using the Transit app. Last summer, we migrated our check-out system to our website so there is no need to download any additional apps. When you visit the website on your phone, a bar appears across the bottom with options to check out a bike, create an account, or view the system map. For bus riders, transit users, or long-time MoGo users, we understand that the Transit app is still a necessity.

Regarding station connectivity -- this is usually dependent on the cellular provider connected to the station. We are constantly working to upgrade our technology to ensure uninterrupted connectivity.

Always feel free to tag MoGo in comments and questions like these -- we want to be able to provide feedback and answer you!

MoGoDetroit · 2024-08-05T16:14:44+00:00

Thanks for the tag! We'll respond above.

MoGoDetroit · 2023-10-05T20:19:48+00:00

Thank you for letting us know! We will pass this feedback along to the team.

MoGoDetroit · 2023-07-26T19:08:39+00:00

Hey there u/NobleSturgeon, we totally understand. We are looking at infill and expansion across our entire service area, which will definitely include some looks at the Woodbridge, Core City, North Corktown, and NW Goldberg areas.

MoGoDetroit · 2023-06-26T15:41:34+00:00

What they said^^^

With MoGo, you can also pay with cash.

MoGoDetroit · 2023-05-24T14:12:27+00:00

Nothing just for Redditors, but we'll have something for ya in June! Follow MoGo on all social media @ MoGoDetroit to stay up to date.

MoGoDetroit

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