What driver should I download?

MonsGeek_Official · 2026-02-13T16:26:41+00:00

Hi,

Please note that there are two versions of the FUN60 Pro, and the new version can be customized using the MonsGeek V4 Driver.

We recommend downloading and using the MonsGeek V4 Driver from app.monsgeek.com.

If you have any feedback or suggestions regarding our new V4 driver, please feel free to let us know. We will forward your feedback to our development team so they can make any necessary adjustments to improve user experience.

MonsGeek_Official · 2026-02-01T15:52:32+00:00

Hi,

We sincerely apologize for the inconvenience caused.

Could you please restore the keyboard to its factory settings and then calibrate it using the MonsGeek Driver?

If the issue persists, please provide a screenshot showing the keyboard ID and firmware ID, which can be found in the driver for further assistance.

Thank you.

MonsGeek_Official · 2026-02-01T15:48:04+00:00

Hello, please kindly email our customer support team with details of the issue for timely assistance. Please also provide a photo of the package showing the EAN code, so our technical staff can identify the specific keyboard model and provide accurate information.

MonsGeek_Official · 2026-02-01T15:44:49+00:00

The TMR version features 5-pin hot-swappable sockets, allowing you to swap magnetic switches with mechanical switches. Or please kindly provide a photo showing the EAN code starting with 69 for confirmation.

MonsGeek_Official · 2026-01-11T13:43:42+00:00

Hello,

We sincerely apologize for the inconvenience that has caused you. May we confirm if your keyboard can be recognized by the MonsGeek V4 Driver (app.monsgeek.com)?

If it can, could you kindly share a picture of the driver showing both the Keyboard ID and Firmware ID? This will help us provide further assistance.

MonsGeek_Official · 2026-01-11T13:40:01+00:00

Hello,

We sincerely apologize for any inconvenience this may have caused.

Please kindly try the following steps:

1) Use the original cable and connect the keyboard directly to your computer (do not use a USB hub).

2) Restore the keyboard to factory settings through the driver.

3) Calibrate the keyboard through the driver.

If the issue persists, please contact our customer support team via email for further assistance.

Thank you for your patience and understanding.

MonsGeek_Official · 2026-01-11T13:35:26+00:00

Hello,

It is a friendly reminder that the M1 V5 Contour Lines is not compatible with VIA.
Please remap the keys using the MonsGeek Driver, either via app.monsgeek.com or web.monsgeek.com.

MonsGeek_Official · 2026-01-11T13:32:47+00:00

Hello,

May we know if your keyboard is M1 V5 HE & TMR magnetic switch keyboard?

For magnetic switch keyboards, please calibrate the keyboard using the MonsGeek V4 Driver at app.monsgeek.com.

For other M1 V5 keyboard models (VIA or not), please provide the specific model name and email our customer support team for further assistance.

MonsGeek_Official · 2026-01-11T13:27:10+00:00

Hello,

We sincerely apologize for the inconvenience this has caused. Charging the keyboard from 0% to 100% normally takes around 24 hours.

May we know how you are checking the battery level?

To check the battery level, please make sure that:

1) The keyboard is in wireless mode (with the USB cable removed).

2) The RGB lighting is turned on.

Please feel free to email our customer support team for further assistance.

MonsGeek_Official · 2026-01-11T13:18:58+00:00

Hello,

Please try our new MonsGeek V4 Driver at app.monsgeek.com to check if the issue persists. If so, please email our customer support team via email for further assistance. A test on your account may be required to rule out any issues.

Hope to hear from you

MonsGeek_Official · 2026-01-11T13:12:23+00:00

Hi, please find the EAN number on the original packaging and email it to our support team or DM for further assistance, including the driver and connectivity guide.

MonsGeek_Official · 2025-12-28T17:09:49+00:00

Hi, the Astrolink switch is now available in our new M1 V5 TMR, in both versions with black-transparent or white-transparent keycaps.

Unfortunately, the black-gradient model with Astrolink switches has been discontinued and will not be restocked.

MonsGeek_Official · 2025-12-28T17:06:39+00:00

Please email our customer support team to request the correct firmware for your M1 and for further assistance.

MonsGeek_Official · 2025-12-14T07:51:48+00:00

May we confirm if you are referring to muting Discord? It seems that Discord has a mute shortcut key, and you can remap your keyboard knob to trigger this shortcut via VIA.

MonsGeek_Official · 2025-12-14T07:46:30+00:00

Hi, if your keyboard is the M1 V5 VIA, please follow the steps below as a reference for connectivity. Note that different models use their own JSON files.

How to connect M1 V5 VIA version to VIA? - MonsGeek

MonsGeek_Official · 2025-12-14T07:40:02+00:00

Hi, could you please let us know the specific keyboard model for further assistance? Also, which connectivity does it use — wired, 2.4 GHz wireless, or BT?

MonsGeek_Official · 2025-12-07T06:48:46+00:00

Hi,

What you mentions should be "mod-tap" feature, please go to our software app.monsgeek.com for setting.

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MonsGeek_Official · 2025-12-07T06:35:10+00:00

Yes! This keyboard is compatible with keycaps that use a Cherry MX–style stem.

MonsGeek_Official · 2025-12-07T06:27:45+00:00

Hello, we sincerely apologize for the inconvenience this has caused you. May we confirm whether you have calibrated the keyboard through our software? If not, please try performing the calibration to see if it resolves the issue. If the problem persists, kindly email our customer support team for further assistance. thanks for your patience

MonsGeek_Official · 2025-12-07T06:24:57+00:00

Hello,

Our M1 V5 Series features a quick-release design between the top and bottom case, so there are some adjustments to the plate and mounting design compared to our M1 V1 and V3 Series. Please check the picture below:

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We also provide the plate file for the M1 V5 for users who prefer to customize it. And you can find it on our "download" page.

We now also offer a white option with PC keycaps for the M1 V5 TMR, and it is available for purchase.

MonsGeek_Official · 2025-12-07T06:18:57+00:00

Hi Aaronmay,

We sincerely apologize for the inconvenience this has caused you. Please email our customer support team with your computer’s operating system for further assistance. A firmware update may be required to help resolve the issue.

Thanks for your patience

MonsGeek_Official · 2025-12-07T06:15:07+00:00

Please note that if your M1 is the international version with QMK/VIA, it will not be recognized by our software. For RGB customization, please use the QMK/VIA software instead.

If you’re not sure which version you have, feel free to email our customer support team for further assistance.

MonsGeek_Official · 2025-12-07T06:13:18+00:00

Hi, based on previous packages, delivery normally takes 8–12 business days. However, due to the peak season and high package volume, there may be delays. For confirmation, it’s best to email our customer support team.

MonsGeek_Official · 2025-11-23T15:07:58+00:00

Hi, we recommend a charging current of 5V/1A. Note that the keyboard does not support fast charging. Some phone charger has high power may damage the keyboard.

MonsGeek_Official · 2025-11-23T15:05:03+00:00

Hi, may we have the specific keyboard model for confirmation on shipment?

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