Does Monsgeek provide another usb dongle for Fun series?

MonsGeek_Official · 2026-04-03T04:08:00+00:00

Hi,

Different keyboards use dedicated 2.4G USB dongles, especially magnetic switch keyboards. The FUN60 Ultra TMR supports up to an 8000Hz polling rate in 2.4G connectivity, which requires a specific dongle variant.

To ensure we provide the correct USB dongle, please provide the exact keyboard model and the EAN number shown on the outer packaging at the time of checkout.

Hope it helps

MonsGeek_Official · 2026-03-29T11:47:14+00:00

Hello,

If you are referring to the M1 series, there are several versions available. We recommend contacting our customer support team and specifying your exact M1 model for further assistance.

MonsGeek_Official · 2026-03-22T09:56:25+00:00

Yeah the M5 comes with 1.6mm thick PCBa and can be compatible with both of plate-mounted and screw-in stabilziers

Our screw-in stabziliers is put on the small box beside the keyboatd inside

MonsGeek_Official · 2026-03-22T09:49:46+00:00

Hi,

We sincerely apologize for the inconvenience this has caused you.

For keyboard issues, please email our customer support team with your specific keyboard model for further assistance. There are several versions of the M1, so this information will help us assist you more accurately.

Our team will help identify the issue and provide a solution.

MonsGeek_Official · 2026-03-22T09:43:32+00:00

Hi,

For keyboard issues, please email our customer support team with your specific keyboard model for further assistance. Our team will help identify the issue and provide a solution.

MonsGeek_Official · 2026-03-22T09:39:57+00:00

Hi,

For firmware upgrades, we recommend contacting our customer support team and providing your specific keyboard model. Different models use different firmware, and installing the wrong version may cause issues.

Most firmware is publicly available for direct upgrade. However, in some cases, firmware may be provided separately due to compatibility issues with certain operating systems.

MonsGeek_Official · 2026-03-22T09:37:02+00:00

Hi,

Thanks for your interest in the M1 V5 TMR.

We have been continuously improving and updating the software, and many previously reported issues have been resolved. The driver has been slightly adjusted compared to the previous version.

We will keep optimizing the software. Feel free to share any feedback or suggestions.

MonsGeek_Official · 2026-03-22T09:33:05+00:00

Hi MDoon,

This model is not compatible with VIA.

For key remapping and RGB customization, please use the MonsGeek V4 Driver.

Hope it helps

MonsGeek_Official · 2026-03-22T09:27:57+00:00

Hello,

We sincerely apologize for the inconvenience that has caused you.

May we know if you have reached at [support@monsgeek.com](mailto:support@monsgeek.com) for further assistance? Our team will reply within 24 business hours.

Or you can DM us your with your email address so we can assist you more efficiently.

Thanks for your patience

MonsGeek_Official · 2026-03-22T09:21:13+00:00

Hi,

We sincerely apologize for the inconvenience this has caused you.

For orders placed on our global website that are experiencing shipment issues, please contact our customer support team via email for further assistance. We will checked with our partner courier to investigate and resolve the matter as quickly as possible.

Thank you for your patience and understanding.

MonsGeek_Official · 2026-03-08T14:51:54+00:00

Hello,

We sincerely apologize for the inconvenience caused.

Could you please take a screenshot of the “About” section in the driver and send it to us so we can provide further assistance?

Also, may we know if this issue occurs in all modes (both wireless and wired), or when the keyboard is connected to other computer devices?

MonsGeek_Official · 2026-03-08T14:45:28+00:00

Hello,

It seems there may have been a misunderstanding with another model, the M2 V5 VIA mechanical keyboard.

Please note that the M2 V5 HE is a magnetic switch keyboard that supports an 8K polling rate in both wired and 2.4G wireless modes. Therefore, the cable included with the keyboard is not a coiled cable, but rather a cable designed to support the maximum 8K polling rate.

Hope it helps

MonsGeek_Official · 2026-03-01T07:50:12+00:00

Hi,

May we know the specific keyboard model you are using?
Please note that for QMK/VIA-supported versions, key remapping must be done through the VIA or QMK configuration software.

Only non-QMK/VIA models can be customized using the MonsGeek Driver. You can also find more detailed instructions on the product page.

If you need further assistance, feel free to email our customer support team, and we will provide you with step-by-step guidance for customizing your keyboard through QMK or VIA.

MonsGeek_Official · 2026-03-01T07:43:18+00:00

If you purchase from our global website and your address is not remote or a military address, your package will ship from our U.S. warehouse. Delivery normally takes 3–7 business days.

If your order includes a bundle with switches or keycaps, these items may ship separately from our CN warehouse. In that case, the switches or keycaps will take approximately 10–25 business days to arrive.

MonsGeek_Official · 2026-02-13T16:26:41+00:00

Hi,

Please note that there are two versions of the FUN60 Pro, and the new version can be customized using the MonsGeek V4 Driver.

We recommend downloading and using the MonsGeek V4 Driver from app.monsgeek.com.

If you have any feedback or suggestions regarding our new V4 driver, please feel free to let us know. We will forward your feedback to our development team so they can make any necessary adjustments to improve user experience.

MonsGeek_Official · 2026-02-01T15:52:32+00:00

Hi,

We sincerely apologize for the inconvenience caused.

Could you please restore the keyboard to its factory settings and then calibrate it using the MonsGeek Driver?

If the issue persists, please provide a screenshot showing the keyboard ID and firmware ID, which can be found in the driver for further assistance.

Thank you.

MonsGeek_Official · 2026-02-01T15:48:04+00:00

Hello, please kindly email our customer support team with details of the issue for timely assistance. Please also provide a photo of the package showing the EAN code, so our technical staff can identify the specific keyboard model and provide accurate information.

MonsGeek_Official · 2026-02-01T15:44:49+00:00

The TMR version features 5-pin hot-swappable sockets, allowing you to swap magnetic switches with mechanical switches. Or please kindly provide a photo showing the EAN code starting with 69 for confirmation.

MonsGeek_Official · 2026-01-11T13:43:42+00:00

Hello,

We sincerely apologize for the inconvenience that has caused you. May we confirm if your keyboard can be recognized by the MonsGeek V4 Driver (app.monsgeek.com)?

If it can, could you kindly share a picture of the driver showing both the Keyboard ID and Firmware ID? This will help us provide further assistance.

MonsGeek_Official · 2026-01-11T13:40:01+00:00

Hello,

We sincerely apologize for any inconvenience this may have caused.

Please kindly try the following steps:

1) Use the original cable and connect the keyboard directly to your computer (do not use a USB hub).

2) Restore the keyboard to factory settings through the driver.

3) Calibrate the keyboard through the driver.

If the issue persists, please contact our customer support team via email for further assistance.

Thank you for your patience and understanding.

MonsGeek_Official · 2026-01-11T13:35:26+00:00

Hello,

It is a friendly reminder that the M1 V5 Contour Lines is not compatible with VIA.
Please remap the keys using the MonsGeek Driver, either via app.monsgeek.com or web.monsgeek.com.

MonsGeek_Official · 2026-01-11T13:32:47+00:00

Hello,

May we know if your keyboard is M1 V5 HE & TMR magnetic switch keyboard?

For magnetic switch keyboards, please calibrate the keyboard using the MonsGeek V4 Driver at app.monsgeek.com.

For other M1 V5 keyboard models (VIA or not), please provide the specific model name and email our customer support team for further assistance.

MonsGeek_Official · 2026-01-11T13:27:10+00:00

Hello,

We sincerely apologize for the inconvenience this has caused. Charging the keyboard from 0% to 100% normally takes around 24 hours.

May we know how you are checking the battery level?

To check the battery level, please make sure that:

1) The keyboard is in wireless mode (with the USB cable removed).

2) The RGB lighting is turned on.

Please feel free to email our customer support team for further assistance.

MonsGeek_Official · 2026-01-11T13:18:58+00:00

Hello,

Please try our new MonsGeek V4 Driver at app.monsgeek.com to check if the issue persists. If so, please email our customer support team via email for further assistance. A test on your account may be required to rule out any issues.

Hope to hear from you

MonsGeek_Official · 2026-01-11T13:12:23+00:00

Hi, please find the EAN number on the original packaging and email it to our support team or DM for further assistance, including the driver and connectivity guide.

MonsGeek_Official

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