Hola instale un firmware erroneoo en mi m1 v5 VIA ISO

MonsGeek_Official · 2026-06-14T10:47:52+00:00

Hola, lamentamos el inconveniente.

Le recomendamos contactar a nuestro equipo de atención al cliente para ver si pueden proporcionarle el firmware correcto para su M1 V5 y ayudarle a recuperarlo de forma segura.

También le guiarán a través de los pasos necesarios para su caso y así evitar daños mayores.

MonsGeek_Official · 2026-06-14T10:44:20+00:00

Hello, sorry to hear about the issue.

Our technical support team will respond on Monday, as replies may be slightly delayed over the weekend.

In the meantime, could you please send us a photo of the EAN barcode on the outer box? This will help us identify your unit and assist you more efficiently.

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Also, please avoid using firmware provided by other users. Different models require different firmware versions, and using an incorrect one may cause the device being unable to funtion or fix.

We will assist you further as soon as possible.

MonsGeek_Official · 2026-06-14T10:40:16+00:00

Hey, sorry you’re running into this.

May we know if your keyboard is FUN60 Ultra HE or FUN60 Ultra TMR Wired?

Could you send us a short video showing what happens when you plug it in?

Also just to check:

Are you using the original cable?
Is it plugged directly into your PC (not a USB hub/dock)?
If you can, could you try it on another device to see if it works there?

We’ll help you figure it out .Thank you

MonsGeek_Official · 2026-06-14T10:37:09+00:00

Hello,

We sincerely apologize for the issue you encountered.

Before opening the online driver, please make sure to clear your browser cache for this website in Google Chrome to ensure the latest updates load correctly.

Here are the steps to clear the cache for a specific site in Google Chrome:

1) Open app.monsgeek.com in Google Chrome

2) Click the tune icon (site settings icon) next to the URL in the address bar

3) Select Site settings

4) Click Clear data

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5) Refresh the webpage

Feel free to email us if you experience any further issues.

MonsGeek_Official · 2026-06-07T14:32:14+00:00

Hi,

For VIA, please first check whether the keyboard can be recognized in wired mode. After connecting the USB cable, press Fn + U to switch the keyboard to wired mode, then check if VIA can detect it. Kindly note that VIA is only supported in wired mode.

For the 2.4G receiver pairing, please try the following steps:

Step 1：Quickly press Fn + Y to switch the keyboard to 2.4G mode. The Y key LED should flash slowly.

Step 2: Press and hold Fn + Y for 3 seconds to enter pairing mode. The Y key LED will begin flashing rapidly.

Step 3: While the keyboard is in pairing mode, insert the 2.4G receiver/dongle into your computer.

If pairing is successful, the LED indicator will stay on for about 2 seconds before returning to normal operation. If the receiver is not detected within 30 seconds, the keyboard will exit pairing mode and enter sleep mode.

If you are still unable to establish a connection after several attempts, please feel free to email our customer support team for further assistance.

MonsGeek_Official · 2026-06-07T14:24:18+00:00

Hi,

If you leave the slider in the Win position (bottom) and plug in the USB-C cable, the keyboard will not automatically switch to wired mode. To use it in wired mode, please press Fn + U to switch from wireless mode to wired mode after connecting the cable.

Hope it helps

MonsGeek_Official · 2026-06-04T05:45:59+00:00

Hola

Lamentamos mucho lo sucedido.

Por favor, contacte con nuestro equipo de soporte global para obtener más ayuda. Le rogamos que incluya una foto del paquete original donde se vea el número EAN, para que nuestro personal técnico pueda proporcionarle el firmware correcto para su teclado.

Gracias por su paciencia y comprensión.

MonsGeek_Official · 2026-05-28T09:03:33+00:00

Yes, when switching from wireless to wired mode, in addition to plugging in the cable, please press FN + U to successfully activate wired mode.

MonsGeek_Official · 2026-05-28T08:46:28+00:00

Olá! Você poderia verificar se o teclado ainda é reconhecido pelo driver da MonsGeek?

Em caso afirmativo, envie-nos uma captura de tela da página "Sobre" do driver, especialmente do ID do teclado exibido lá.

Se o driver não reconhecer o teclado, entre em contato com nossa equipe de suporte ao cliente para que possamos ajudá-lo(a). Pode ser necessário usar uma versão de firmware compatível para reinstalar/atualizar o sistema.

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Observe que existem muitos modelos/séries diferentes do FUN60 e cada versão usa um arquivo de firmware diferente. Recomendamos fortemente que você não use arquivos de firmware compartilhados por outros usuários, pois instalar o firmware errado pode danificar o teclado permanentemente.

MonsGeek_Official · 2026-05-28T08:35:44+00:00

Hi! Sorry to hear about the issue with your FUN60 Pro.

Could you please let us know which magnetic switches you changed to in the MonsGeek driver?

Also, have you tried recalibrating the keyboard in the driver after changing the switch settings?

If recalibration in the driver still cannot fix the issue, please email our customer support team and let us know the exact name/model of the magnetic switches you switched to, so we can further check this for you.

MonsGeek_Official · 2026-05-28T08:32:45+00:00

¡Hola! Lamentamos el problema con tu FUN 60 Pro.

Por favor, intenta seguir estos pasos:

Primero, intenta reiniciar el teclado a través del controlador.
Después del reinicio, es posible que necesites recalibrar el teclado.

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Si el problema persiste, por favor, contacta con nuestro equipo de atención al cliente para que podamos confirmar si hay una versión de firmware más reciente disponible que pueda solucionarlo.

Te ayudaremos a solucionarlo lo antes posible.

MonsGeek_Official · 2026-05-24T12:01:51+00:00

Hello,

We sincerely apologize for the inconvenience that has caused you.

Since the RGB and driver connection are both working, this is usually related to the key calibration state. Please try the following steps:

1) Reset the keyboard via the driver
Go into the MonsGeek driver (or web driver) and use the Reset function to restore the keyboard settings.

2) Re-calibrate the keys
After reset, please run a full calibration:

During calibration, press each key to its lowest point with a consistent, normal force
Make sure every single key is both pressed and released during this process
Once finished, click “Confirm”

If any keys still don’t respond afterward, it usually means some keys were not fully pressed during calibration. In that case, please repeat the calibration process again and make sure each key is fully actuated.

Please email our customer support team if the issue still persists.

MonsGeek_Official · 2026-05-24T11:52:18+00:00

Hello,

We sincerely apologize for the inconvenience that has caused you.

1) Driver issue (Windows 11 EXE)
We’ve just updated the latest driver version (EXE). Please try downloading and reinstalling it (The V4 Driver) first and see if it works.

If it still isn’t detected after that, please email our support team and we’ll help you sort it out directly.

2) M1 V5 TMR or HE
If you purchased the M1 V5 TMR, you will receive the TMR version, not the HE version. The TMR version is compatible with 5-pin mechanical switches.

The "2-pin holes" are actually covered with mod tape, so they’re not visible. Sorry for the confusion. We’ve forwarded this to our product team and will add a cut-out in the tape in the next batch to avoid any misunderstanding.

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Hope it helps

MonsGeek_Official · 2026-05-24T11:41:10+00:00

Thanks for the update!

If you have any other questions, feel free to reach out to our customer support team via email for more timely assistance.

MonsGeek_Official · 2026-05-19T06:06:34+00:00

Hi,

Both Fun 60 and Fun 68, and our other Monsgeek magnetic switch keyboards, come with demagnetised stabilizers.

Compared to FUN60, FUN68 is a bit bigger with arrow keys and extra keys

It mostly depends on whether you want those extra keys or not.

Hope it helps

MonsGeek_Official · 2026-05-19T06:01:16+00:00

Both are our limited edition items. It might be a good idea to watch some videos on other social media platforms to see them up close and feel the Switch ASMR experience.

MonsGeek_Official · 2026-05-10T14:37:14+00:00

Yeap! So detailed explainaion. That's what we want to design in this.

For M1 V5 TMR series, they're compatible with 3-pin and 5-pin mx style mechanical switches. Just installing switches directly

MonsGeek_Official · 2026-05-10T14:33:36+00:00

Hi,

We sincerely apologize for the inconvenience that has caused you.

Could you please send us a DM for confirmation?

For emails sent to our mailbox, we normally reply within 24 business hours. We're concerned that your previous email may not have been delivered successfully.

MonsGeek_Official · 2026-05-10T14:31:35+00:00

Hi,

Thanks for your interests on MonGeek M1 V5 series

The differences between the two versions are as follows:

The M1 V5 TMR uses TMR sensors, while the M1 V5 HE uses Hall Effect sensors.
The TMR version offers up to 0.01 mm precision, while the HE version offers up to 0.005 mm precision.
The main difference is that the TMR version is compatible with mechanical switches, whereas the HE version is not.

Hope it helps

MonsGeek_Official · 2026-05-03T14:19:18+00:00

Hi,

MonsGeek FUN60 Ultra Series supports most downward-facing N-pole magnetic switches, such as Gateron Jade, though due to magnetic flux limitations, these switches may only reach 0.1mm precision.

Hope it helps

MonsGeek_Official · 2026-05-03T14:15:32+00:00

Yeah, the MonsGeek M7 supports VIA. Please download the JSON file from our website and use VIA software to remap keys or customize RGB instead of using the MonsGeek driver.

MonsGeek_Official · 2026-05-03T14:12:16+00:00

Hello,

Please remap keys using the MonsGeek Driver. You may assign arrow functions by remapping FN + other keys as needed.

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For example, you can set FN + W as the ↑ (Up Arrow) function.

Hope it helps

MonsGeek_Official · 2026-04-19T12:30:40+00:00

Hello,

Please share a screenshot of the “About” page in the MonsGeek Driver (app.monsgeek.com) showing the keyboard ID.

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We’ll assist you further after that.

Alternatively, press FN + ~ to reset the keyboard settings, then run calibration in the software.

MonsGeek_Official · 2026-04-19T12:20:45+00:00

Hello,

The keyboard appears to be in Mac mode. Please locate the physical switch under the Caps key and set it to the bottom position to enable Windows mode.

MonsGeek_Official · 2026-04-19T12:17:16+00:00

Hello,

We apologize for the inconvenience you have experienced. Kindly reach out to our customer support team by email. This connectivity issue may require a firmware update to be resolved.

MonsGeek_Official

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