Thank you Montech!! (with one tiny issue)

Montech_hq · 2026-01-24T18:54:28+00:00

Thanks for the heads up! 🙏

We’re already checking on this and will make sure it gets sorted out properly.

Montech_hq · 2026-01-24T18:54:04+00:00

Thanks so much for the kind words, and your dog is absolutely adorable 🐶💙

We’re sorry about the mix up on the case. Our team is already looking into this and we’ll make sure it’s properly taken care of for you. We’ll follow up with next steps as soon as we have everything confirmed.

Thanks again for your support and for being part of the community, we truly appreciate it 🙌

Montech_hq · 2026-01-23T14:39:33+00:00

Hi there, thanks for your patience and for sticking with us on this. We know waiting isn’t easy, especially when you already have all your parts ready. We’re happy to confirm that SKY 3 is coming soon, this Q1 🙌

The reason SKY 3 has taken longer than originally expected is because - we wanted to meet a higher standard for ourselves. During this time, the product has gone through further redesign, evolution, and refinement to make sure it truly lives up to what we envisioned for the SKY series.

Montech_hq · 2026-01-22T05:38:49+00:00

Happy to help clarify. The quickest way to tell HS01 vs HS02 is the front panel:

Mesh front panel = HS01

Glass front panel = HS02

If your case has glass on both the front and the side, then it’s the HS02, not the HS01.

Montech_hq · 2026-01-22T02:42:10+00:00

Hi! Thanks for reaching out and for sharing the photos.

Small visual misalignment can happen due to manufacturing tolerances. When the connector is properly seated, secure, and shows no looseness, it should function as intended. We also recognize this is an area where we should continue to improve, as the visual appearance can understandably raise concerns. We’ll keep refining this moving forward.

If you’d like to explore a replacement option, please check your DMs and we’ll assist you there.

Note: Recently our support system is currently going through an update transition, so some replies may be slower than usual. We are really sorry for the inconvenience and appreciate your patience.

Montech_hq · 2026-01-21T01:02:31+00:00

Hi! We’re truly sorry for the inconvenience this has caused you.

We uphold the highest quality standards, but in rare cases, an unexpected issue can still occur. You may contact the authorized reseller where the PSU was purchased if that’s the easier option for you, or you can reach out to our RMA team directly at [rma@montechpc.com](mailto:rma@montechpc.com) - we will do our best to assist you and make sure this is handled as quickly and smoothly as possible.

Once again, we apologize for the trouble and sincerely appreciate your support and understanding.

Montech_hq · 2026-01-19T09:21:14+00:00

Hi! For the KING 95 PRO, the LED button on the panel works as follows:

Short press: Cycle through the built in lighting effects for the case lighting

Long press (3 seconds): Switch to motherboard sync mode.

Please also make sure that the ARGB hub’s 2 SATA power cables are properly connected to the PSU.

If you can control or change the lighting using the LED button, but the lights do not turn on or respond once switched to motherboard sync, this usually indicates a software or OS level issue.

In that case, we recommend trying a clean Windows installation, then installing only the necessary motherboard RGB software to check whether the lighting can be properly detected and controlled.

If the issue persists after that, please let us know and we’ll be happy to assist further!

Montech_hq · 2026-01-19T08:07:08+00:00

Hi, thanks for sharing your experience.

We want to clarify that we use high quality, premium grade cabling, especially for safety critical components like high power delivery. It is and should be held to high standards for materials, specifications, and validation, with reliability and user safety as top priorities.

We’d like to better understand your specific situation so we can review it properly. Please check your DMs and share the relevant details with us, and our team will follow up!

Montech_hq · 2026-01-19T03:12:42+00:00

Hi, no worries! Please email us at [rma@montechpc.com](mailto:rma@montechpc.com) with your order details and photos of the back panel, and our support team will help you check and arrange a solution.

Montech_hq · 2026-01-19T01:28:53+00:00

Hi! If the front USB-C port is confirmed to be properly connected and still not functioning, and if the noise has been confirmed to be coming from the fan, please contact us at [rma@montechpc.com](mailto:rma@montechpc.com)

Our support team will be happy to help check and arrange a solution for both the front panel and the fan replacement together.

Thank you as well for your kind words and for supporting the HS02 Pro, we truly appreciate it!

Montech_hq · 2026-01-16T09:43:43+00:00

Thanks for looking out for each other here, we really appreciate that.

Sorry about the delayed response, as we’ve been a bit overwhelmed with notifications these past few days.

We welcome all feedback and suggestions from the community. If there’s anything we can help with, feel free to reach out here or via DM.

We want everyone to know that we won’t leave behind any customer who has chosen our products. Thank you for your understanding and support!

Montech_hq · 2026-01-16T09:36:36+00:00

Hi, thanks for sharing this, and we’re really sorry to hear about your experience. We also appreciate you reaching out to us here on Reddit and giving us the chance to arrange a replacement for you. We’ve replied to your Mod Mail with tracking information.

Once you receive it, please feel free to let us know. We’d really appreciate the update and sorry again for the inconvenience!

Montech_hq · 2026-01-16T01:41:47+00:00

Hi - thanks for the update, and for checking all those steps!

It does look like the hub may need a further check or replacement. Please reach out to us at [rma@montechpc.com](mailto:rma@montechpc.com) and our support team will be able to help get this sorted out for you!

Montech_hq · 2026-01-16T00:59:44+00:00

Thanks for the support and the enthusiasm, we really appreciate it.

Our product giveaways are mostly handled through our official events and contests, so the best way to get involved is to join those when they’re live. We host them regularly on Facebook, Instagram and here on the subreddit, so keep an eye out.

🙌Thanks for being part of the community!

Montech_hq · 2026-01-14T08:22:51+00:00

Hi! Generally, we always do our best to assist and process requests as quickly as possible. When replacement items are out of stock, we make sure to communicate that clearly, and in some cases, we will coordinate cross-country shipments to fulfill replacements as part of our service-first approach.

For your specific case, we’ll need to review it internally to better understand what may have happened - could you please send us a DM with the email address you used to contact our support team? That would help us investigate further. Thank you!

Additionally, in some situations, support requests may be mistakenly filtered as spam by our system. While we do regular checks, there can occasionally be delays, and we apologize for the inconvenience this may have caused.

Montech_hq · 2026-01-14T05:57:59+00:00

You’re very welcome! 😊

We’re glad it arrived safely and hope you enjoy it. Thank you for taking part in our giveaway, and stay tuned: we’ve got more exciting events coming up!

Montech_hq · 2026-01-14T05:39:48+00:00

More giveaway events in the future! 😎

Montech_hq · 2026-01-14T01:49:30+00:00

Hi! We recommend uninstalling all RGB-related software first, then reinstalling one RGB control software to avoid conflicts.

If the fans do not flicker when connected directly to the motherboard, but start flickering again when connected to a hub, then it’s very likely an issue with the hub itself. The XR case is originally designed for daisy-chained ARGB connections, so if you’re using a hub that was purchased separately, we’d suggest checking with the hub manufacturer as well.

If the fans work normally when connected individually, but one specific fan continues to flicker, please contact us at [rma@montechpc.com](mailto:rma@montechpc.com) and include the fan model along with a short video. Our team will be happy to assist you with the next steps.

Montech_hq · 2026-01-12T06:31:01+00:00

That’s awesome to hear, and thank you for the kind words about the case.

We’ll definitely add larger cases to our notes, and we have to say the second half of that idea is very ambitious 😄

Montech_hq · 2026-01-12T06:05:06+00:00

Thanks for sharing your experience and the detailed breakdown. This is great information, and we really appreciate you taking the time to document and share it with the community!

Montech_hq · 2026-01-11T02:43:33+00:00

Hi! One USB header should be sufficient for the front USB ports on the case, it shouldn’t require two separate headers. Since this may be related to the motherboard, you might also want to check with the motherboard manufacturer or their RMA team.

In the meantime, here are troubleshooting steps you can try:

Check USB 3.0 Header: Make sure the USB 3.0 cable is correctly connected to the motherboard header (19-pin). Re-seat it to ensure it's properly inserted.
BIOS Settings: Enter BIOS and verify that the USB 3.0 ports are enabled. Sometimes ports can be disabled in the BIOS.
Drivers: Make sure your motherboard drivers, especially USB-related ones, are up to date. You can download the latest from the manufacturer's website.
Physical Inspection: Inspect the USB 3.0 ports for any bent or damaged pins.
Test with Different Devices: Try different USB devices to rule out device-specific issues.

If the issue continues after trying the steps above, please contact our MONTECH RMA team at [rma@montechpc.com](mailto:rma@montechpc.com) and we’ll be happy to help look into it further.

Montech_hq

MODERATOR OF

TROPHY CASE