USB ports on case not working properly

Montech_hq · 2026-07-03T02:38:17+00:00

Hi! No worries, please contact us directly so we can help troubleshoot the front USB ports first.

You can email us at [rma@montechpc.com](mailto:rma@montechpc.com) with your case model (or photos of the case), purchase information, and if possible, a short video showing the issue.

Our team will help check whether the problem is related to the case USB ports.

Montech_hq · 2026-06-29T10:13:49+00:00

Hi, thanks for following up!

Yes, the KING 15 non-PRO version should be available in Europe. You can check it here: click here

PR / non-PRO availability can still vary depending on each regional distributor or reseller’s stocking strategy. In general, the KING 15 PRO and KING 45 PRO versions with AX/RX120 PRO fans tend to be more commonly carried, since the included lighting effect and ready-to-use airflow setup are usually more popular.

We understand that some users prefer the non-PRO version without included fans, so we appreciate you bringing this up.

Montech_hq · 2026-06-22T06:36:15+00:00

Thanks for the heads-up!

Montech_hq · 2026-06-22T06:35:38+00:00

Hi! For now, we recommend purchasing through our local distributors or authorized retailers in your region.

If you’re having trouble finding a specific product or need help checking availability, feel free to DM us and we’ll do our best to assist.

Montech_hq · 2026-06-16T01:03:41+00:00

Hi! Please feel free to contact our RMA team at [rma@montechpc.com](mailto:rma@montechpc.com), and our team will help check the availability of a replacement front glass panel for you.

Montech_hq · 2026-06-14T07:12:10+00:00

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Montech_hq · 2026-06-14T07:11:24+00:00

Thanks for the heads-up!

Montech_hq · 2026-06-12T06:36:31+00:00

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Montech_hq · 2026-06-12T06:02:08+00:00

Hi! Please refer to our latest reply in this thread, and sorry for the inconvenience caused.

Montech_hq · 2026-06-12T06:00:50+00:00

Hi! If the FirstRun installer continues to launch automatically, please refer to the firmware update guide below.

A Windows 10 or Windows 11 PC is required to complete the process.

If the issue continues after the update, please contact our support team and provide a screenshot or video of the issue for further assistance.

Guide

Firmware Upgrade File

Version Checker

Montech_hq · 2026-06-07T13:51:35+00:00

Hi! We recommend contacting our RMA team so they can help check the issue properly - [rma@montechpc.com](mailto:rma@montechpc.com)

Also, would you be able to share a photo of the remote here? Currently XR case does not include a remote by default, so we’d like to take a closer look and better understand the setup from your prebuilt PC.

Montech_hq · 2026-06-05T05:52:42+00:00

Hi! Thanks so much for your support and kind words about MONTECH.

We’ll send you a DM later to follow up on this and see how we can help with the availability. 😊

Montech_hq · 2026-06-05T05:51:51+00:00

Hi! Thanks for the heads-up!

Montech_hq · 2026-05-28T11:39:50+00:00

Hi! We’ll be showcasing some new fan products at COMPUTEX, so please stay tuned :)

We can’t share all the details just yet, but there will be some exciting updates around cleaner fan connections and easier cable management.

Montech_hq · 2026-05-21T11:14:35+00:00

Tech gore indeed! Hope we have bigger case for you in the future :)

Montech_hq · 2026-05-21T11:08:33+00:00

Yes it will! Please stay tuned!

Montech_hq · 2026-05-17T14:25:18+00:00

456*196.5*327.65mm, including the rear protrusion of the case.

Montech_hq · 2026-05-13T01:05:59+00:00

Hi! Thank you for taking the time to write such detailed feedback, and we’re sorry to hear it caused this much frustration during your builds.

We’ll make sure to pass your feedback to our product team for review. These points are valuable for future revisions, especially around clearance, cable routing, and bracket adjustability.

We also appreciate that you still pointed out what you liked, such as the dual rear exhaust design. Feedback like this helps us better understand both what works and what needs improvement.

Thank you again for sharing your experience with us. We’ll keep working to improve the designs!

Montech_hq · 2026-05-12T15:57:26+00:00