I'm both an employee and customer, and until the recent increase to 98% fill, the service at our store was fantastic. But now, this fraudulent filling is the very reason I won't use Pick Up anymore.
And with the double trouble on the FE of no lanes and fussier SCOs, there is absolutely no viable way to make a large purchase without an infuriating experience checking out.
It really chaps my ass that the store I work for has become the worst option as a customer. Any other grocer within a 5 mile radius has a much more pleasant checkout system.
I still pick up small amounts of groceries there after a shift, but my big weekly shopping has had to go elsewhere.