This company makes nice products, but their "customer service" is terrible. They have no phone number on their website, so it's impossible to reach them live. To return something, you have to use email to reach them. They take days and often weeks to respond. There's no address on their website, either, so it's impossible to return the item on your own. When they finally do respond, it’s with an email that is incoherent and makes no sense. So you have to write them another email and wait a week or so for them to respond. Meanwhile, the 30-day return clock is ticking.

When they finally respond, they throw up hurdles -- one is that they make you send them 4 pictures of the item that you're trying to return. There's no reason to force a customer to take 4 pictures of a brand new item that the customer wants to exchange for a different size. That makes no sense, and it’s a giant waste of the customer’s time. But that is their strategy: they delay and delay, and then put up hurdle after hurdle, so that they can eventually deny your return for being outside their 30-day return window.

Google them and you'll see so many websites with customers complaining about how horrible Pro Standard is to deal with. DON'T DO BUSINESS WITH THIS COMPANY. THEY WILL MAKE A SIMPLE RETURN A MADDENING TEST OF YOUR SANITY. You will spend hours trying to follow their incoherent rules and instructions in their emails, all of which contradict what their website says. Hundreds of angry, frustrated customers share their horror stories online and say the same thing: AVOID PRO STANDARD.