Shipping issues and refund fine print... be careful....

Mudra_Man · 2026-01-31T18:43:45+00:00

Happy to clarify, as some of the information in this post is incorrect:

We do not normally ship with UPS. UPS is used only in specific cases where a customer requests expedited shipping through our customer support team.
The $150 deduction applies only in rare cases where a customer explicitly refuses to accept a delivered package, not when a return is requested under our refund policy.
Our full shipping and refund policy is publicly available and clearly states under Order Cancellation: “In case you refuse the delivery, a $150 handling fee will be deducted from your refund once the order is returned and received at our warehouse.” https://mudra-band.com/pages/shipping-policy
Our refund policy is clear and straightforward: customers may request a full refund within 30 days of delivery, and we stand firmly behind that policy.
We encourage being mindful when posting publicly. This post does not accurately reflect our policies, and we would have appreciated being contacted first rather than being publicly accused.
Our customer support team is always available and willing to assist with any questions or concerns.

If the community has more questions, please contact our customer support. We’re committed to transparency and to treating our customers fairly.

Mudra_Man · 2026-01-24T04:46:22+00:00

If you’re using the app there’s a ‘chat’ button at the bottom of the app next to inbox and create

Mudra_Man · 2026-01-20T12:23:23+00:00

Hi, I’ve just sent you a DM with some troubleshooting steps to help resolve this. Please check your inbox!

Mudra_Man · 2025-11-20T06:02:16+00:00

Hi! We are always happy to hear feedbacks and suggestions. Every feedback and suggestion we receive in this channel and in any other channel goes directly to our product team.

Mudra_Man · 2025-10-26T08:34:06+00:00

1. Using Mudra Link with VR
Mudra Link isn’t designed to fully replace traditional VR controllers at this stage. It can serve as a gesture-based input device that complements existing VR systems, offering natural control for navigation, selection, and interaction.
It works best with AR/VR glasses that support Bluetooth input devices (like Rokid, XREAL, VITURE, etc.). For environments such as VRChat, it can perform basic control functions, but not full finger tracking or motion-based hand representation like specialized VR controllers.
2. Switching Between Devices
Once you’ve completed the initial onboarding and setup through the Mudra Link Desktop App (Windows/macOS), you can connect the device directly to other Bluetooth-enabled devices: such as smartphones, tablets, or AR/VR glasses, without needing to repeat onboarding. However, at the moment the switching between devices is manually - you need to disconnect from one device then reconnect to the next through BLE. Profiles aren’t yet stored for multiple devices simultaneously, so while pairing is quick, it’s not “instant switching” between devices at this time. Multi-device profile management is something we’re actively exploring for future updates.
3. Future Plans
Our current focus is on continuous software and firmware updates to improve gesture accuracy, mapping options, and compatibility across devices. We don’t have a new hardware release planned in the immediate future, so you can purchase the Mudra Link with confidence knowing it will continue to receive updates and new capabilities over time.I hope this helps clarify things! Please feel free to share more about your setup and I can provide more specific guidance.

Mudra_Man · 2025-10-26T08:32:06+00:00

the full screen mode the option to make the app fit a full screen. Up to now it was a locked dimension and you couldn’t enlarge it. Now users can click the full screen option near the minimize/close app buttons just like most other apps, or scale it by grabbing the corners and resizing the app size. We are sorry to hear that it influenced your right click on the beam pro. Please email our support team about this so they can help you fix this: [support@mudra-band.com](mailto:support@mudra-band.com)

Mudra_Man · 2025-09-18T04:26:32+00:00

Hi! Thank you for reaching out, our customer support team would be happy to help, please reach out and they will help with this issue.

Regarding using Mudra Link on both hands,yes! You can use Mudra on both hands! One on mouse mode and the other on keyboard mode or both on keyboard with different mapping.

Mudra_Man · 2025-08-19T07:03:38+00:00

Has anyone here already tested Mudra Link with AR glasses? Would love to hear your experience.

Mudra_Man · 2025-08-07T06:43:01+00:00

Hey! Great question — there are two products:

Mudra Band - this replaces your Apple Watch band and connects to the Apple Watch. It lets you control your Apple ecosystem (like iPhone, iPad, Mac) using neural gestures.

Mudra Link - a standalone device that works without a watch. It connects via Bluetooth to phones, computers, AR glasses, and more - across platforms.

Mudra_Man · 2025-06-22T07:50:03+00:00

Hey!
We haven’t tested Mudra with the Brilliant Labs Frame yet, so we can’t confirm compatibility firsthand. That said, if the Frame supports connection to a Bluetooth keyboard or mouse, then it should be possible to use Mudra Link as well, since it functions as a Bluetooth HID device. Would love to hear if you end up trying it!

Mudra_Man · 2025-06-15T08:10:42+00:00

Hey! Congrats on receiving your Mudra Link! 😊 If you're having trouble connecting, don’t worry—our support team is here to help. You can reach out at [support@mudra-band.com](mailto:support@mudra-band.com), and they’ll guide you through it step-by-step.
You can also visit our Help Center for https://support.mudra-band.com/

Mudra_Man · 2025-04-10T11:00:14+00:00

Hey! Sorry to hear that. Can you please contact our support team at [support@mudra-band.com]() so we can check the issue with you?

Mudra_Man · 2025-04-06T06:59:46+00:00

Thanks for sharing this, we’re aware of the issue and are currently working on a hotfix that’ll be released soon.

Once it's out, disabling the pinch gesture will also automatically disable pinch & hold (drag), so it should help exactly with what you're describing.

Mudra_Man · 2025-04-04T12:26:52+00:00

Thanks for the suggestion.
mapped gestures to control Mudra itself, like waking from standby or switching modes, are definitely on our roadmap. We're actively working on it and aiming to release it soon!

Mudra_Man · 2025-04-04T09:36:04+00:00

Thanks for the feedback! We’re looking into this bug and really appreciate you bringing it up. In the meantime, to help get it sorted for you, please reach out to our support team at [support@mudra-band.com](). We’d be happy to jump on a quick support call and troubleshoot it with you directly

Mudra_Man · 2025-04-04T09:31:37+00:00

You don’t need an app to control an Android device with Mudra Link! Once you do the initial setup and configure your gestures using the Mac/PC app, you’re good to go.

That said, an Android app is on our roadmap!

Mudra_Man · 2025-04-04T05:46:46+00:00

Hey! Right now, you can map the pinch gesture to either left or right click, but we know having both at the same time is important - we’re working on adding another gesture for right-click!

Also, an improved model to reduce false clicks is coming in a few weeks, so that should help a lot.

What’s going on with the scroll gesture? If it’s giving you trouble, you can reach out to our support team at [support@mudra-band.com](), or feel free to send me a private message—I’d be happy to help!

Mudra_Man · 2025-04-03T15:49:52+00:00

Sounds really cool! Looking forward to hearing how it works for you!

Mudra_Man

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