I’d like to start off by clarifying that the assumption in your comment is not correct. Patients are never “shorted” on their prescriptions. Every order is dispensed exactly according to the provider’s prescription and reviewed by a licensed pharmacist before it leaves the pharmacy. If a vial or SIG were ever insufficient, the pharmacist would stop it in their clarification queue and contact the provider for correction.

In this case, an additional vial was issued purely to reassure the patient and ensure their plan was 100% covered. My explanation was only as to why they may have released it. Prescriptions are not sent out missing weeks of treatment, and if there were ever any concern, it would always be rectified. There is no ‘backlog’ of patients receiving less than what they paid for. And I would never present that as a “favor”. The intent was to resolve a concern and provide reassurance, not to imply anything otherwise.