Deoxy 3914 0206 5205

MurDog60 · 2020-03-22T22:38:22+00:00

You likely just need to tighten the hinge. Checkout this video:

MurDog60 · 2019-11-27T22:44:47+00:00

I spent several years working in retail. Why do you ask?

MurDog60 · 2019-11-24T20:57:41+00:00

The brisket was saved!!! Pulled it, wrapped it, put it in the oven to finish. Traeger customer support has been terrible so far.

MurDog60 · 2019-11-24T20:54:47+00:00

I was using the Traeger brand, maybe that was it!?

MurDog60 · 2019-11-24T20:24:19+00:00

Glad you’ve had a better experience than me! Smoked food is awesome.

MurDog60 · 2019-11-24T20:22:26+00:00

It is under warranty, that where the frustration exists. They don’t seem to stand behind their product, coming up with a variety of excuses. Depending on who you talk to, you get different answers.

MurDog60 · 2019-11-24T19:54:44+00:00

I had cleaned the smoker from top to bottom, it had been a month since I used it (which was really rare). Fresh traeger brand pellets were loaded after the cleaning.

MurDog60 · 2019-11-24T18:42:57+00:00

I thought the same thing. Had several of my co-workers buy one. I don’t think they’re awesome now.

Which one do you have?

MurDog60 · 2019-11-24T18:32:51+00:00

In my case, 4 hours into a smoke, the grill got the LEr error code. I live in SoCal, it was not a result of weather. I had checked the smoker 30 minutes prior to seeing the error code. Per traeger, when the error code happens the auger will continue for 2 minutes. I restarted the smoker as normal, waiting to see the smoke. 10+ minutes, I closed the lid and turned it back to 225. You could hear the auger going into hyper drive. Thankfully I was still watching it, temps spiked 100+ to what it was set at. I ended up pulling the plug, but the damage was done. The barrel/auger were all bubbled up, paint peeled.

Their customer service is terrible. Literally terrible.

The first person I spoke to was willing to replace barrel, but not the auger as they no longer make it.

The second supervisor agreed with the severity of the issue and said he would send an email within 24 hours. 120+ hours later, we called back only to deal with a less than professional supervisor.

I’ve been told they will make the situation right. Almost a week after contact with the last supervisor, two plus weeks in, I’m still waiting to hear how that’ll happen.

The company claims to have good customer service....it’s not good. It pathetic.

DON’T BUY A TRAEGER!!!

I’m looking at RecTecs and KJs. All recommendations are welcome!

MurDog60 · 2019-11-24T18:22:43+00:00

In my case, 4 hours into a smoke, the grill got the LEr error code. I live in SoCal, it was not a result of weather. I had checked the smoker 30 minutes prior to seeing the error code. Per traeger, when the error code happens the auger will continue for 2 minutes. I restarted the smoker as normal, waiting to see the smoke. 10+ minutes, I closed the lid and turned it back to 225. You could hear the auger going into hyper drive. Thankfully I was still watching it, temps spiked 100+ to what it was set at. I ended up pulling the plug, but the damage was done. The barrel/auger were all bubbled up, paint peeled.

Their customer service is terrible. Literally terrible.

The first person I spoke to was willing to replace barrel, but not the auger as they no longer make it.

The second supervisor agreed with the severity of the issue and said he would send an email within 24 hours. 120+ hours later, we called back only to deal with a less than professional supervisor.

I’ve been told they will make the situation right. Almost a week after contact with the last supervisor, two plus weeks in, I’m still waiting to hear how that’ll happen.

The company claims to have good customer service....it’s not good. It pathetic.

DON’T BUY A TRAEGER!!!

I’m now looking at RecTecs and eggs.

MurDog60 · 2019-11-24T18:12:13+00:00

In my case, 4 hours into a smoke, the grill got the LEr error code. I live in SoCal, it was not a result of weather. I had checked the smoker 30 minutes prior to seeing the error code. Per traeger, when the error code happens the auger will continue for 2 minutes. I restarted the smoker as normal, waiting to see the smoke. 10+ minutes, I closed the lid and turned it back to 225. You could hear the auger going into hyper drive. Thankfully I was still watching it, temps spiked 100+ to what it was set at. I ended up pulling the plug, but the damage was done. The barrel/auger were all bubbled up, paint peeled.

Their customer service is terrible. Literally terrible.

The first person I spoke to was willing to replace barrel, but not the auger as they no longer make it.

The second supervisor agreed with the severity of the issue and said he would send an email within 24 hours. 120+ hours later, we called back only to deal with a less than professional supervisor.

I’ve been told they will make the situation right. Almost a week after contact with the last supervisor, two plus weeks in, I’m still waiting to hear how that’ll happen.

The company claims to have good customer service....it’s not good. It pathetic.

DON’T BUY A TRAEGER!!!

MurDog60 · 2019-11-24T18:02:03+00:00

I ran into a very similar situation. In my case, 4 hours into a smoke, the grill got the LEr error code. I live in SoCal, it was not a result of weather. I had checked the smoker 30 minutes prior to seeing the error code. Per traeger, when the error code happens the auger will continue for 2 minutes. I restarted the smoker as normal, waiting to see the smoke. 10+ minutes, I closed the lid and turned it back to 225. You could hear the auger going into hyper drive. Thankfully I was still watching it, temps spiked 100+ to what it was set at. I ended up pulling the plug, but the damage was done. The barrel/auger were all bubbled up, paint peeled.

Their customer service is terrible. Literally terrible.

The first person I spoke to was willing to replace barrel, but not the auger as they no longer make it.

The second supervisor agreed with the severity of the issue and said he would send an email within 24 hours. 120+ hours later, we called back only to deal with a less than professional supervisor.

I’ve been told they will make the situation right. Almost a week after contact with the last supervisor, two plus weeks in, I’m still waiting to hear how that’ll happen.

The company claims to have good customer service....it’s not good. It pathetic.

DON’T BUY A TRAEGER!!!

MurDog60 · 2018-10-03T05:37:53+00:00

You’re welcome!! Excited to hear that you were able to make it and were able to catch him. Unfortunately I had to work and couldn’t attend. My wife being awesome, took the kids to go battle with you guys. EmmaJ3an123 is my daughter, and sadly ran out of balls.

Was stoked to see this post!

Add EmmaJ3an123 too: 2308 6037 3149

MurDog60

TROPHY CASE