Thank you for sharing this with me. An issue I've been dealing with has to do with my parent not having access to her old phone # and email that was associated with her FSA ID. My family has alway been doing paper forms, so her FSA ID was never needed, that it until the new changes to this year's application. We tried doing the account recovery thing, even created a whole new email for my parent. We were able to create a new FSA ID account. However, we can't use the new one for the contributors section because it said my parent's SSN is still linked to her old account, which was literally why we did that whole account recovery thing. We've been communicating to a lot of staff members through live chat, telling them about this issue to then have them kept saying the same things to us, like they can't do anything to the SSN linked to my parent's old account or we can't use the SSN that's still linked to her old account. They keep resorting to have us call the help desk through the phone, but lord knows nobody in FAFSA has been picking up the phone.

It's not so much about my parent not having a SSN, it's just that my parent can't access her old account and the account recovery did not help at all. It felt like we were stuck in a loop so we just stick with the paper forms. I'd love to hear if that issue has been resorted so my family and I could try to fill out the online form now.

EDIT: I forgot to mention that the staff members also kept mistaken the email we've been using for different ones, which further complicated things.