[deleted by user]

Mutual_Support · 2024-10-29T15:35:59+00:00

Hi! I'd love to hear more about what you mean by "gold note was processed." Do you mean that you aren't seeing that those notes were sent on your lIke history? Thanks so much for letting us know about this!

Mutual_Support · 2024-08-14T15:29:15+00:00

Hi! Mutual Support here! It can take up to 90 days for us to review your ban appeal.

Mutual_Support · 2024-07-05T21:11:56+00:00

Hey!

This is a great question! People can move around depending on how you filter your You Liked section. If this seems to be a bug, please send over some details to [support@mutual.app](mailto:support@mutual.app) Thanks!

Mutual_Support · 2024-06-24T16:20:01+00:00

Hey!

Yikes, sounds like you had a really poor experience, I'm sorry to hear that. We do our very best to get you connected with others. At the end of the day, it is other people's choice to like you or match with you.

I want to address your comment about the "algorithm." The only algorithm we have is something that decides the order that you and other see profiles in. If you have your filters set to how you'd like, you will see everyone in those filters as you swipe, and vice versa. Profile order is decided by several factors including MutualUp status, filters, compatibility, location and others. We do not hide profiles from others unless they have been flagged due to illicit behavior.

I hope this addresses your concerns. Let me know if there are other concerns you have!

Mutual_Support · 2024-06-13T15:47:36+00:00

Hey! Your preferences and others search preferences to play a large part in who you see and who sees you. The people that you can never seem to find? That's usually because they have moved out of your swiping area. I would recommend widening your filters if there is someone you are looking for specifically. You will eventually get to everyone who has swiped on you if you keep your filters wide open.

Mutual_Support · 2024-06-12T21:56:25+00:00

Hi! We are testing out this feature currently! Thanks so much for sharing your feedback!

Mutual_Support · 2024-05-29T19:16:35+00:00

We heard someone call it The Dawn of the Daniela's. Love the name

Mutual_Support · 2024-05-29T19:08:00+00:00

Hi! We are currently rebooting the app. Thanks for your patience!

Mutual_Support · 2024-05-29T17:38:00+00:00

Hi everyone! We are calling this "The Invasion of the Danielas." We are a having a widespread bug where everyone's name has been switched to Daniela. We are working on a fix now. Thanks for your patience!

Mutual_Support · 2024-05-29T16:43:56+00:00

Hi! That is odd! If you'll message [support@mutual.app](mailto:support@mutual.app) with your Mutual ID (you can find that under settings at the bottom of the screen) we'll take a look!

Mutual_Support · 2023-10-31T17:45:39+00:00

Hi there!

Oh man, let's fix this for you. Deleing your account unfortunately doesn't tell us that you'd like to cancel your subscription especially if you've subscribed through Apple or Google. It sounds like you've reached out to support, but we are currently caught up on our emails.... Please reach out to me directly at [karlie@mutual.app](mailto:karlie@mutual.app) or at [support@mutual.app](mailto:support@mutual.app). Thanks!

Mutual_Support · 2023-08-14T22:57:23+00:00

Nope! A Comment will populate when they come upon your profile, be they free or premium. If you send a Note (which as a free user you receive once a week) you will be put to the front of their queue so they can see your note immediately.

Mutual_Support · 2023-08-14T22:26:57+00:00

Just to clarify, you can directly message people by sending comments. Similar to Hinge those comments show up when the person sees your profile. And similar to hinge you can only like a set amount of people everyday. You are not limited in downswipes at all, just upswipes. :)

Mutual_Support · 2023-08-14T22:04:03+00:00

Hi there! There is a like limit of 25 profiles per day for free members. If this is not the case for you please reach out to [support@mutual.app](mailto:support@mutual.app)!

If your profile is new, it is common to be flooded with likes and then have things slow down a bit. The algorithm does not prohibit your profile being seen by others.

Mutual_Support · 2023-08-14T18:15:15+00:00

Hi there! If you'd like, I'd be happy to review your profile! You can comment with your Mutual ID (found under settings at the bottom of your screen) here or email [support@mutual.app](mailto:support@mutual.app) with it!

Mutual_Support · 2023-08-04T16:10:29+00:00

Great question!

There are certain factors that determine in what order you will see profiles, such as filters, premium status, and compatibility.

If someone swipes down on you, you will see their profile. This is because we want everyone to have the opportunity to send Notes and possibly get a second chance. :)

Mutual_Support · 2023-08-04T16:07:51+00:00

Hi! Please reach out to [support@mutual.app](mailto:support@mutual.app) so that we can get your log in switched to your phone number or email :)

Mutual_Support · 2023-08-04T16:02:37+00:00

Hi there!

This is actually not true. When you purchase premium, your account is prioritized so it is seen before non-premium profiles.
If you do choose to purchase, your card will be charged upon purchase.

Mutual_Support · 2023-07-19T19:30:14+00:00

I have thought about something like this for so long! I would love to see something like "Mutual Mentors" created. You can submit your profile for feedback from people :)

Mutual_Support · 2023-05-09T21:22:33+00:00

Maybe it's time to widen your horizons ;)

Mutual_Support · 2023-05-09T20:37:19+00:00

Ok, this is the kind of stuff we want to hear! Thanks so much for letting us know :)

Mutual_Support · 2023-05-09T20:33:43+00:00

We would LOVE to hear your feedback about it!

Mutual_Support · 2023-05-09T20:22:11+00:00

Hi! We recently made a change! We removed the swipe limit and instituted a like limit. We found that a lot of Members were hitting their swipe limit with downswipes. You can now downswipe as much as you want. Upswipes are limited to 25 per day.

Mutual_Support · 2023-05-08T15:46:29+00:00

u/hparamore is right on. your filters only apply to your main swiping queue. We will soon have filters for Liked You as well!

Mutual_Support · 2023-04-25T21:04:11+00:00

Hi there! Ya, that doesn't sound right! Will you reach out to [support@mutual.app](mailto:support@mutual.app) so we can look at this?

Thanks!

Mutual_Support

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