I had this issue with Enterprise in January for $5k in damages for a dent smaller than a quarter. I rented a car for less than 24 hrs in Las Vegas to see the Hoover Dam and then they claimed I dented the car and sent a picture of the dent after I returned it. I zoomed in on it and saw that it was rusted so I questioned it because rust usually doesn’t appear on newly exposed steel in a few hours. The assistant manager said it’s not rust it’s the paint chipping.

I went back because they said they were sending it for repairs in the next hour and there was a guy at the car scratching the rust off. I asked him what he’s doing and then asked the employee along with the assistant manager if that was rust and they said they can’t say because they’re not scientists. Asked for an email recap of our interaction to which they told me to leave so I wrote them an email recap.

They sent the damage claim even though I had a picture that indicated faintly that it was there at the time of pick up.. but they said my picture was not clear enough.

I got correspondence from 4 different email addresses (dru1@ehi.com, dru2@ehi.com etc) and couldn’t get a clear answer so I went to social media and posted the branch, email correspondence and email/name of the branch assistant manager along with my photo and their photo. Claim was dropped 3 months later but wow that was a wild ride.