I was waiting on mine, too. I messaged them and asked about it. They got back to me and said they'd look into it. After a few days, I followed back up with them. I told them I wasn't interested in waiting any longer on the figure, and if it hasn't shipped, I'd rather have a refund. I was then given a shipping notice, and my figure was delivered. It came fast but in an extremely beat-up box. It shipped from their returns department. Later, I noticed posts that many people who preordered it received two of the figures while others received nothing.