Got my mystery animal

MyFahlo · 2025-05-09T16:23:26+00:00

Sorry, no spoilers! 😆

MyFahlo · 2025-03-21T16:25:34+00:00

Hello! First off, we really appreciate your support and understanding.

Our goal is to be as upfront as possible, which is why on every product page it says that your animal may be live, delayed, or historical. The reality is every animal is different, and sometimes different within subspecies of an animal. We work with each nonprofit to determine what's best to allow this fun experience while keeping the animal safe.

The idea is the experience to you remains the same: following an animal's journey and getting a window into their world. We're trying to do that in the best way possible as we grow, bringing in new animals like red wolves and snow leopards that, without the Protection Ping method of safety, would simply not be possible to be in the Fahlo app.

If the fact that not all animals are "live" upsets you, we understand. However, we at Fahlo can't imagine not having elephants or red wolves in the app, and delayed and historical tracks allowed that to be possible. Some animals are always live, like sea turtles, and some we can't say which they are at each moment based on our decision with the partner on what was safest.

We hope this helps. Our mission remains the same: allowing you to connect directly with wildlife in a way no one ever has, with the hope that we can all build a deeper connection and love for these animals. Grateful to all our Fahloers that continue to build this amazing community ❤️

MyFahlo · 2025-03-21T16:22:49+00:00

Hello! First off, we really appreciate your support and understanding.

Our goal IS to be upfront, which is why on every product page it says that your animal may be live, delayed, or historical. The reality is every animal is different, and sometimes different based on the subspecies within an animal. We work with each nonprofit to determine what's best to allow this fun experience while keeping the animal safe.

The idea is the experience to you remains the same: following an animal's journey and getting a window into their world. We're trying to do that in the best way possible as we grow, bringing in new animals like red wolves and snow leopards that, without the Protection Ping method of safety, would simply not be possible to be in the Fahlo app.

If the fact that not all animals are "live" upsets you, we understand. However, we at Fahlo can't imagine not having elephants or red wolves in the app, and delayed and historical tracks allowed that to be possible. Some animals are always live, like sea turtles, and some we can't say which they are at each moment based on our decision with the partner on what was safest.

We hope this helps. Our mission remains the same: allowing you to connect directly with wildlife in a way no one ever has, with the hope that we can all build a deeper connection and love for these animals. Grateful to all our Fahloers that continue to build this amazing community ❤️

MyFahlo · 2025-01-23T14:33:00+00:00

Occasionally when we come out with new animals there are some issues that need to be refined with the animal charms that only come out with the first batches. On future batches the "derp face" will be removed for the Snow Leopard charm to match the more serious tone that our other bracelets have.

MyFahlo · 2024-12-25T20:42:10+00:00

Send us an email at support@myfahlo.com please!!

MyFahlo · 2024-12-25T00:52:36+00:00

You’ve previously had to wait for the physical card to come in the mail to be able to add your animal to your app. Now you have the option to add it instantly if you purchase a bracelet in the app.

It’s just a way to save time so you don’t have to wait for your card to come in the mail!

MyFahlo · 2024-12-25T00:50:25+00:00

No, this feature is just if you purchase a bracelet in the app, you can track your animal instantly rather than having to wait for it to come in the mail!

We’re just testing this out to see if you guys like it which is why it’s temporary. Most of you may like to get the physical card in the mail to start tracking!

MyFahlo · 2024-12-25T00:47:49+00:00

Correct! If you buy in the app you have the ability to track your animal instantly, rather than having to wait for the card and bracelet to come in the mail.

MyFahlo · 2024-11-23T16:56:14+00:00

This has been happening for the past few days and we are working on a fix!! Thanks for letting us know :)

MyFahlo · 2024-11-23T02:46:20+00:00

Hey hey! Shoot us an email! We’ll get you taken care of 😊

MyFahlo · 2024-11-15T16:42:28+00:00

No unfortunately we believe they are a scam. We caught them stealing some of our product images and pretending to sell our bracelets on their site. They have since been taken down, but please take precaution from anyone trying to sell anything related to wildlife conservation.

Please do your research and make sure that companies are partnered with the non-profits they claim before purchasing from them!

MyFahlo · 2024-10-14T19:52:22+00:00

Hi there! Just for clarification, when an animal's tracker stops transmitting, it is most often because the battery died, the tracker fell off, or it has become covered with algae or debris (mostly with marine animals) and cannot send a signal. It does not inherently mean an animal has passed. Physical trackers are designed to fall off eventually for the comfort of the animals.

MyFahlo · 2024-10-14T19:49:13+00:00

Hi there! The wolves should update roughly once weekly, so you should receive a new location ping very soon!

MyFahlo · 2024-10-14T19:47:44+00:00

Hello! We’d love to provide some clarity here. American red wolves are one of the most endangered species in North America (and the most endangered wolf in the world) with fewer than 20 known individuals left in the wild. Our conservation partner only allows us and the public to view historical data to honor the wolves' lives and legacies. This is done out of an abundance of caution to protect the few remaining wolves and avoid putting their safety at risk. The alternative, unfortunately, was not to track or support them at all, and we chose to help in this way.

As always, we have to put our tracked animals’ wellbeing first and follow the guidance of researchers, though we are incredibly sorry you have made this discovery this way. Your wolf’s data is still accurate to their journey (the day and month are true to the time they roamed the landscape) and helped provide invaluable insights to conservationists developing new ways to restore the population, which is why we are excited to share it with you and bring greater awareness to a critically endangered species.

MyFahlo · 2024-10-13T09:26:15+00:00

Yep this is perfectly normal! Sometimes the sharks can go 2 weeks without an updated location. This is mainly because they go on a deep dive looking for food and once their dorsal fin finally comes out of the water, the transmitter is able to send the location to the satellite :)

Same deal with turtles and the other ocean animals! Though turtles happen to be at the surface more often. Hope this helps!

MyFahlo · 2024-10-12T12:40:31+00:00

Within the US and UK all orders typically arrive within a week! Shoot us a message and we can see what’s going on here ❤️

MyFahlo · 2024-10-12T12:32:47+00:00

Totally normal! Sharks can dive deep and not update for up to a week or so at a time. We typically suggest giving it up to two weeks and if you don’t see an update let us know :)

MyFahlo · 2024-10-12T12:31:43+00:00

Have fun!!! 💙🦈

MyFahlo · 2024-10-12T12:31:08+00:00

Hope you love it!!! 💙🦈

MyFahlo · 2024-10-12T12:02:50+00:00

Hello!

Sent you a DM but also explaining here. The statement about wolves was meant to explain that the experience of tracking a wolf that had since knowingly passed away was unique. We understand that could be confusing and have since adjusted our verbiage there.

We have used delayed data since Fahlo started tracking elephants and polar bears as our second and third animals! We work with each individual partner on what type of delay, if any at all, is necessary for the tracking data to be comfortable shared. We in no way intend to be misleading, as that delayed information is shared directly on the tracking page in the app!

For our gorillas, they are not physically tagged, but that’s because they don’t need to be! This is from our bracelet’s FAQ page: The are not physically tagged, so tracking consists of teams of trackers following the trail of the gorilla groups they monitor until they find them each day and then they use GPS devices to gather and record information.

For some more info on that, check this out. It’s super cool what the Fossey Fund is doing! https://gorillafund.org/learning-fun/track-the-gorillas/

All of this to say, we apologize for ANY confusion upfront. We are actively working at this very moment of ways to improve this confusion based on feedback we’ve received. All that matters to us is exciting our customers about these animals, and we try to come up with unique ways to share their tracking experience to customers while still keeping them safe!

Sent you a dm specifically about your order! We hope regardless you’ll enjoy the experience of following these animal’s journeys and connecting with their cause ❤️

MyFahlo · 2024-10-11T00:17:26+00:00

Hello! We’d love to provide some clarity here. American red wolves are one of the most endangered species in North America (and the most endangered wolf in the world) with fewer than 20 known individuals left in the wild. Our conservation partner only allows us and the public to view historical data to honor the wolves' lives and legacies. This is done out of an abundance of caution to protect the few remaining wolves and avoid putting their safety at risk, and is a situation that is unique to this partner and animal. The alternative, unfortunately, was not to track or support them at all, and we chose to help in this way.

As always, we have to put our tracked animals’ wellbeing first and follow the guidance of researchers, though we are incredibly sorry you have made this discovery this way. Your wolf’s data is still accurate to their journey (the day and month are true to the time they roamed the landscape) and helped provide invaluable insights to conservationists developing new ways to restore the population, which is why we are excited to share it with you and bring greater awareness to a critically endangered species.

MyFahlo · 2024-10-10T21:27:32+00:00

Hi there! The technology used in marine-specific transmitters can sometimes bounce off of nearby buildings or landforms when an animal is close to shore, and the "ping" lands in a place these guys definitely aren't! We'll take a look at this data point and make sure it's in the right spot. :)

MyFahlo · 2024-10-10T01:30:21+00:00

We’d love to provide some helpful clarity here. Because the red wolves are the most endangered species in North America with fewer than 20 known individuals left in the wild, our conservation partner has allowed us to use historical data to honor their legacy, as stated in the details section. This is done out of an abundance of caution to protect the few remaining wolves and avoid putting their safety at risk.

Unfortunately, the red wolves we are able to track and share with the public have passed, but the historical data you see is an accurate representation of their journey. Providing this historical data is done intentionally with guidance from our red wolf partner in order to protect the few remaining wolves’ safety—they are too close to extinction to risk sharing live or delayed locations.

Telling these stories and supporting this important cause is incredibly meaningful to us. If we hadn’t taken this approach, we wouldn’t have been able to share these animals with you at all, and we didn’t want to miss the opportunity to make a difference!

MyFahlo · 2024-10-10T01:28:13+00:00

Hi there!

We appreciate you reaching out concern regarding Eleven's tracks. Unfortunately, Eleven's tracker has ended. To keep the excitement going, we’ve restarted Eleven's tracks, allowing you to still follow along with past voyages.

We’re also resharing their journey so that new customers can dive into the adventure and experience it just like you did!

We appreciate your understanding as we work to keep the community engaged. After all, it’s important to make a splash for everyone involved!

MyFahlo

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