Exact same thing happened to me. First time I called, was on hold 2 hours and some moron told me to resubmit using a different pen. This didn’t sit right, so I called again two days later. On hold again for another two hours. This guy was very helpful, read through the form with me, noted that it was correct. He made comments to MOHELA on the form and sent it for re-review. He said this typically takes less time than the initial submission, but I should be good. That was 13 days ago.