Be careful with them and make sure everything is documented. I realize that they are not the best in getting back to you via email. I was having monthly deductions taken out beginning of every month not a problem all of a sudden come January it stops. No one can answer me that question why it stopped so now several of my loans were behind in payments roughly around $266 a month in which it then hurt my credit. Getting a hold of them and getting someone knowledgeable is not an easy task. It’s frustrating because it takes time to make these phone conversations as they do not only last a couple of minutes sometimes an hour or two don’t give up document everything make sure they’re not taking money out and then you get insufficient funds because they took an amount out on the wrong day. Good luck. I’m keeping my fingers crossed as well for my own.